Summary
Overview
Work History
Education
Languages
Timeline
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María Camila Pérez

Toronto,Canada

Summary

Customer service-oriented with 7+ years of experience in a leadership role. Recognized as a strong coach and trainer who is able to develop individuals in both direct and indirect reporting relationships. Reviews teams and strategies continuously to optimize approaches and enhance results.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Toronto, Canada
10.2018 - Current
  • Supervised a high-paced team in one of Canada’s busiest locations, ensuring seamless operations while serving 160-170 customers every 30 minutes.
  • Maintained a Customer Connection Score of 55+ for over a month by coaching team members to deliver exceptional service and enhance customer interactions.
  • Collaborated with management to analyze customer feedback trends, implement service improvements, and enhance team performance.
  • Anticipated customer needs and proactively resolved concerns, ensuring seamless service and enhancing overall customer satisfaction.
  • Coached and mentored team members in delivering exceptional customer experiences, providing real-time feedback to improve service quality and engagement.
  • Drove operational excellence by ensuring compliance with cash management, safety, and company policies, mitigating risks, and fostering a secure environment for staff and customers.

Barista

Starbucks
Toronto, Canada
07.2017 - 10.2018
  • Delivered exceptional customer experiences by preparing beverages and food products with accuracy and efficiency in a fast-paced, high-volume store.
  • Proactively engaged with customers to personalize interactions, resolve concerns, and enhance brand loyalty, contributing to strong customer satisfaction scores.
  • Collaborated with store leadership and team to uphold service standards and ensure seamless daily operations.
  • Maintained composure under pressure, problem-solving in real time to meet customer needs during peak hours.
  • Uphold a safe, organized, and hygienic work environment, proactively identifying and reporting potential hazards.

Event Assistant

Event Management Plus
Toronto, Canada
12.2016 - 10.2017
  • Supported the planning and seamless execution of entertainment events across the city, ensuring exceptional guest experiences.
  • Resolved customer concerns in real time, leveraging strong interpersonal skills to enhance satisfaction and maintain a high standard of hospitality.
  • Supervised and coordinated food service and bar staff, ensuring efficient service flow and adherence to event timelines.
  • Leveraged exceptional interpersonal skills to quickly resolve customer issues and ensured optimal hospitality.

Education

Bachelor of Fine Arts - Major in Photography

OCAD University
Toronto, ON
09-2024

Liberal Arts University Transfer (LAT) -

Seneca College
Toronto, ON
11.2018

Languages

  • Spanish
  • English

Timeline

Shift Supervisor

Starbucks
10.2018 - Current

Barista

Starbucks
07.2017 - 10.2018

Event Assistant

Event Management Plus
12.2016 - 10.2017

Bachelor of Fine Arts - Major in Photography

OCAD University

Liberal Arts University Transfer (LAT) -

Seneca College

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María Camila Pérez