Mara Alonso
El Monte
Summary
Dynamic Customer Service Receptionist with a proven track record at the American Red Cross, adept at scheduling appointments and managing reception operations. Recognized for enhancing client communication through meticulous record updates and maintaining confidentiality. Strong organizational skills combined with a commitment to exceptional service ensure efficient appointment coordination and client satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Receptionist
American Red Cross
09.2023 - 05.2024
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Assisted customers with appointment scheduling, ensuring optimal time management and resource allocation.
- Managed sensitive information with discretion, ensuring client confidentiality at all times.
Customer Service Cashier
99 Cent Store Only
01.2020 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
Nogales High School
La Puente, CASkills
- Scheduling appointments
- Reception management
- Appointment coordination
Languages
Spanish
Full Professional
Timeline
Customer Service Receptionist
American Red Cross
09.2023 - 05.2024
Customer Service Cashier
99 Cent Store Only
01.2020 - 05.2022
Nogales High School
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