Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Languages
Timeline
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Maqailla McFarlane

Houston,TX

Summary

A highly motivated customer experience professional with over 10 years of combined experience. Who possesses excellent communications and interpersonal skills, as well as great enthusiasm for problem-solving, corporate communications and most importantly customer satisfaction. Is a motivated self-starter who excels in fast paced environments and is great at working collectively or individually. Is extremely knowledgeable in editing & proofreading, meeting coordination and Microsoft Office Suite. Is well organized and applies analytical thought to all endeavors and relationships with clients/customers. A driven and productive individual who portrays empathy, professionalism and confidence in all aspects of her work.

Overview

8
8
years of professional experience

Work History

Apartment Locator

Smart City/ Spirit Real Estate
02.2023 - Current
  • Saved clients time by conducting thorough research on potential apartments, including amenities, pricing, and availability.
  • Enhanced company reputation by consistently receiving positive reviews from satisfied clients.
  • Assisted clients with application processes, helping them secure their desired apartments more quickly and efficiently.
  • Stayed current on market trends to provide informed advice to both first-time renters and experienced investors alike.
  • Developed customized tours of selected properties, ensuring a comprehensive overview of potential living spaces for clients.
  • Conducted in-depth neighborhood analyses to provide clients with valuable insight into local housing markets.
  • Maintained detailed records of all transactions and client communications for easy reference when needed.
  • Managed high volumes of inquiries effectively, prioritizing tasks based on urgency and importance to maintain efficiency in daily operations.

Customer Service Representative

Freedom Financial Wealth Management
04.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

New Home Sales Administrative Assistant

Brookfield Homes
07.2019 - 03.2020
  • Successful in increasing customer loyalty and advocacy through prioritizing customer experience
  • Maintaining active knowledge and informing customers if the procedures and account information
  • Providing quick response when customers inquire about an issue, showing them their opinions are valued
  • Going above and beyond customer expectations to provide a positive experience and encourage customer loyalty
  • Responsible for drafting and preparing all agreements of purchase and sale
  • Provided sales information to the customer in respect to available product, lot sizes, builder models, standard features, incentive packages and price points
  • Preparing packages of all necessary new home materials
  • Arranged personal appointments between the buyer and sales representative
  • Oversee day-today- management of campaigns and ensure brand consistency using multiple social media networks
  • Drafting weekly traffic reports and completing monthly deficiencies reports
  • Ensures timely and accurate communication between purchaser and sales team

New Homes Sales Office Manager

Mattamy Homes
05.2017 - 05.2019
  • Act as a representative of Mattamy as first point of contact for prospective buyers
  • Oversee and coordinate office administrative procedures
  • Empathizing with the customer to show I understand their perspective
  • Providing prospects & customers with a presentation of the community, pricing and all necessary information regarding the project, the Builder client, and amenities
  • Responsible for the pre-qualifying of prospects, as well as the execution and presentation of purchase sale agreements using builder' software
  • Enter homeowner information for purchase and sale agreements into corporate database
  • Track customer interactions in a corporate database
  • Ensuring Sales Centre is clean, fully stocked, and presentable at all times
  • Hands on experience in analyzing and interpreting trends to facilitate planning

Professional Airline Stylist

Air Canada
08.2017 - 02.2018
  • In depth knowledge of organizing special promotions, displays and events
  • Ability to deliver high-level customer service to all clients to ensure their satisfaction
  • Creating positive and enduring relationships with customers
  • Responsible for measuring parts such sleeves and pant legs and pin-folded alteration lines
  • Receive and direct incoming telephone calls in a courteous, professional and timely manner
  • Prepare and maintain al purchaser files

Education

Associates Degree - Business Administration & Marketing

Sheridan College

Texas Real Estate Commission

Licensed Real Estate Agent
03-2023

High School Diploma -

Central Peel Secondary School
Brampton, ON
01.2011

Skills

  • Proficient analytical comprehension
  • Extensive knowledge
  • Goal oriented
  • Effective team collaboration
  • Client relationship building
  • Responsive to new challenges
  • Experience with email communication tools
  • Database optimization techniques
  • Coordinating conference calls
  • Data-driven mindset
  • Exceptional oral and written communication skills
  • Customer service-focused

Personal Information

Work Permit: AUTHORIZED TO WORK FOR ANY U.S EMPLOYER, NO VISA SPONSORSHIP REQUIRED IN THE FUTURE.

Languages

English

Timeline

Apartment Locator

Smart City/ Spirit Real Estate
02.2023 - Current

Customer Service Representative

Freedom Financial Wealth Management
04.2022 - 03.2023

New Home Sales Administrative Assistant

Brookfield Homes
07.2019 - 03.2020

Professional Airline Stylist

Air Canada
08.2017 - 02.2018

New Homes Sales Office Manager

Mattamy Homes
05.2017 - 05.2019

Associates Degree - Business Administration & Marketing

Sheridan College

Texas Real Estate Commission

Licensed Real Estate Agent

High School Diploma -

Central Peel Secondary School

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Maqailla McFarlane