Maqaela Last

Monitored project milestones, identified issues, and assessed risks.

Streamlined project intake process and ensured completion.

Implemented innovative tools and frameworks (project management framework, project intake form, status report, etc.).

Created step-by-step completion guide for projects according to updated PMF.

Utilized technical services to navigate project gating requirements following PMF (project management framework) standards.

Utilized tracked spreadsheets and technical charts for meticulous analysis of project components.

Facilitated initial project intake alongside client and project manager.

Handled high volume of inquiries and requests within the IT PMO email inbox efficiently.

Managed change processes for extensive projects, effectively minimizing project timelines.

Designed and implemented tactics to enhance stakeholder involvement.

Contributed to effective management strategies through the delivery of key risk assessments.

Developed management reports focusing on finances (salary, O&M forecasting), target dates, deliverables, timelines, etc. through comprehensive data analysis.

Distribute and track daily tasks while maintaining communication lines for effective reporting.

Documented detailed meeting minutes for technical working group sessions involving cross-functional service lines.

Update reports regularly to ensure seamless coordination of project information.

Enhanced office efficiency through the creation of streamlined administrative processes.

Identify gaps and develop best practices for current and future project initiatives.

Implemented comprehensive training sessions for various stakeholder groups.

Additional tasks and achievements are available upon request

Responsible for managing the electronic calendar of the director and other members of management.

Prepare human resources documents and contracts.

Facilitated accommodation requests

Processed HRG's travel claims and requests efficiently.

Managed budget and cost center for director and team.

Allocated budget for internal services/activities such as RS, CO, and PO.

Managed financial documentation including invoices and credit card charges.

Coordinated and prepared meetings.

Scheduled and organized logistics for meetings, including room reservations and telecommunication arrangements.

Checked deliverables to maintain professional-grade proofreading practices.

Reviewed and responded to executive correspondence.

Arranged itineraries optimizing time for conferences, seminars, and meetings.

Managed executive and management calendars, optimizing task distribution among administrative personnel for seamless operations.

Compiled and circulated minutes of meetings among senior leadership team members.

Prepared presentation materials for senior leadership meetings.

Streamlined administrative processes by updating key policy frameworks.

Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Additional tasks and achievements are available upon request

Managed electronic appointments and meetings for senior staff.

Drafted human resources documents (hiring, departure, assignment, casual, student, etc.).

Handled travel requests and claims (HRG).

Reserved funds for internal services/activities (RS, CO, PO).

Utilized SAP for efficient processing of all credit card transactions.

Facilitated invoice payment processing using SAP for internal and external services.

Maintained updated records for diverse office operations and HR-related actions.

Facilitated organization of multiple events involving stakeholders within and outside the organization.

Kept the information directory up to date (Info Bank).

Oversaw meeting preparation by organizing the necessary technology and space arrangements.

Organized procurement of office materials.

All other related tasks and achievements are available on demand.

Oversaw electronic scheduling operations for three directors.

Coordinate and arrange meetings and events for stakeholders.

Managed videoconferencing, Webex setups, and attendance tracking for meetings.

Communicated critical procedural guidance to leadership and employees.

Directed comprehensive management of EX-02 financial resources.

Maintained up-to-date procedure manuals for uniformity in operational processes.

Executed human resources tasks related to documentation, transfers and personal information.

Produced detailed summaries of weekly project updates for executives.

Managed procurement of office supplies through coordination with DG's office.

Validated content quality across all materials.

Trained other AS-01 and AS-02 level employees.

All other related tasks and achievements are available upon request.

Delivered optimal administrative, customer service and case management support.

Prepared invoices and drafted memos for executives.

Facilitated board meeting agendas and distributed support materials in advance for successful sessions.

Maintained log of internal communications.

Arranged and verified meetings for the director.

Ensured continuous updates of IRIMS system.

Developed event schedule.

Coordinated timely replenishment of necessary office materials.

Participated in meetings to capture detailed notes.

Enhanced quality by reviewing and correcting text.

Handled preparation and subsequent follow-up of all relevant documentation.

Photocopying, filing, and data entry.

Drafted and processed legal documents including deeds, wills, affidavits, and briefs.

Reviewed legal documents to confirm alignment with required procedures.

Oversaw sales and purchasing activities across group of 60-80 employees.

Coordinated necessary documentation and arrangements for notary processes.

Oversaw marketing initiatives tailored to drive buyer engagement.

Drafted purchase agreements, disclosures, and contractual documents.

Coordinated scheduling for conferences.

Developed systematic approaches to maintain and protect sensitive legal information.

Sorted and disseminated incoming postal and electronic mail to ensure organized workflow.

Provided training to employees on software utilization.

Conducted diverse administrative duties, which included developing financial reports.

Identified profitable listing prospects.

Provided comprehensive information on current real estate trends to potential clients.

Called customers to alert them about outstanding payments and late accounts.

Strategized alongside debtors to address and resolve collection concerns.

Suggested new initiatives to enhance service offerings and manage delinquent accounts.

Located debtors and gathered critical contact information by engaging with acquaintances, such as friends, neighbors, relatives, and employers.

Drafted professional reports to support organizational documentation needs.

Utilized digital platforms and systems when appropriate.

Arranged debt repayment or established schedules for repayment based on customer's financial situation.

Collaborated with team members to meet or exceed collection goals.

Oversee operations of ticket stand, boutique and Imax.

Greet customers and address their requests.

Process exchanges and/or refunds.

Distribute tasks to employees, manage breaks, and draw up schedules.

Performed accurate counts of cash cases at start and end of each shift.

Completed signing process after confirming all deposit totals.

Drafted and printed necessary daily reporting documentation.

Replaced cash within the safe as required.