Ma Patricia Macale
Edmonton,Alberta
Summary
Driven and compassionate professional with experience at Sodexo Remote Sites and Citadel Care Center, excelling in guest relations and chemical handling. Achieved enhanced guest satisfaction through meticulous cleaning and safety practices. Demonstrated exceptional customer service, contributing to a positive environment and fostering patient comfort with attentive care. Adapted to diverse needs with a focus on results and continuous improvement. Energetic Housekeeping Room Attendant with 3 years of hands-on experience cleaning and maintaining guest rooms. Detail-oriented individual possessing strong work ethic and excellent organizational skills. Proficient in computer skill and personal skill cleaning equipment operations. Committed to finishing tasks on time while exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Sodexo Remote Sites
02.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Health Care Aide Student
Citadel Care Center
01.2021 - 01.2022
- Improved patient comfort by providing compassionate and attentive care during daily activities.
- Participated in ongoing training and professional development opportunities to stay up-to-date on best practices within the healthcare industry.
- Assisted patients with personal hygiene tasks such as bathing, grooming, toileting, ensuring dignity was maintained throughout the process.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans tailored to each patient''s unique needs.
- Provided emotional support to patients and their families during difficult moments or medical crises as needed.
- Supported patients'' nutritional needs by preparing meals, feeding assistance, and monitoring dietary restrictions as needed.
- Utilized critical thinking skills when responding to emergencies or unexpected situations involving patient care or safety concerns.
- Adapted to diverse patient care situations by remaining flexible and open-minded in response to evolving healthcare needs or challenges.
Education
No Degree - Insulator Apprenticeship
MyTrade Secrets
Edmonton, AB09.2027
Medical - Medical Office Assistant
ABM College
Calgary, AB06.2024
Medical - Health Care Assistant
Robertson College
Edmonton, AB03.2021
Skills
- Guest Relations
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Standard Five Star Cleaning
- Proper doffing and donning of PPE
- Maintenance Coordination
- Chemical Handling
- Waste disposal
- Customer service-focused
Languages
English
Native or Bilingual
Certification
- Fall Protection Training - March 5 2024-2027
- H2S Alive - May 6 2024 - 2027
- Confined Space - September 9 2024 - 2027
- Medical Office Assistant
- Certified Nursing Assistant
Timeline
Housekeeping Room Attendant
Sodexo Remote Sites
02.2022 - Current
Health Care Aide Student
Citadel Care Center
01.2021 - 01.2022
No Degree - Insulator Apprenticeship
MyTrade Secrets
Medical - Medical Office Assistant
ABM College
Medical - Health Care Assistant
Robertson College
- Fall Protection Training - March 5 2024-2027
- H2S Alive - May 6 2024 - 2027
- Confined Space - September 9 2024 - 2027
- Medical Office Assistant
- Certified Nursing Assistant
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