Ma. Pamela Cruz
Calgary
Summary
Sales representative experienced in driving customer engagement and exceeding sales targets through innovative upselling techniques and strategic client relationships. Demonstrates strong skills in product knowledge, customer service, and adaptability, consistently contributing to market expansion and revenue growth. Committed to leveraging advanced communication and time management skills to foster long-term client relationships and enhance overall business success.
Overview
8
8
years of professional experience
Work History
Food Service Worker
Tim Hortons
01.2025 - Current
- Maintained cleanliness of work areas, adhering to sanitation protocols and procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Sales Representative
Motorcycle City
03.2021 - 04.2021
- Drove customer engagement through personalized motorcycle recommendations, consistently exceeding sales targets and fostering long-term client relationships.
- Implemented strategic upselling techniques, leading to a substantial increase in average transaction value and overall revenue growth for Motorcycle City.
Sales Representative
Pierce Mega Corporation
03.2019 - 09.2019
- Drove sales growth through strategic client relationships and tailored product presentations. Consistently exceeded targets, contributing to company's market expansion.
- Pioneered new sales techniques, leveraging digital tools to enhance customer engagement. Implemented creative solutions to overcome objections and close deals.
Cashier Inventory Officer
Customer Frontline Solution
02.2018 - 02.2019
- Managed inventory, processed transactions, and enhanced customer experience. Streamlined cash handling, reducing errors and improving efficiency.
- Meticulously tracked stock levels, ensuring accurate inventory counts. Implemented new organization system, minimizing discrepancies and stockouts.
Cashier
Sanford Marketing
06.2017 - 09.2017
- Managed cash transactions efficiently, ensuring accuracy and customer satisfaction. Developed strong multitasking skills while handling high-volume periods.
- Maintained meticulous records of daily transactions, contributing to streamlined inventory management and reduced discrepancies in cash flow.
Education
Bachelor's in Science - Business Administration major in Financial Management
Fernandez College of Arts and Technology
04.2017
Skills
- Product Knowledge
- Customer Service
- Customer Engagement
- Time Management
- Inventory Management
- Adaptability
Languages
English
Filipino
Timeline
Food Service Worker
Tim Hortons
01.2025 - Current
Sales Representative
Motorcycle City
03.2021 - 04.2021
Sales Representative
Pierce Mega Corporation
03.2019 - 09.2019
Cashier Inventory Officer
Customer Frontline Solution
02.2018 - 02.2019
Cashier
Sanford Marketing
06.2017 - 09.2017
Bachelor's in Science - Business Administration major in Financial Management
Fernandez College of Arts and Technology