Maolan Maiwuludan
Baldwin Park
Summary
Able to handle multiple tasks on a daily basis. Friendly;Energetic; and Honest. Work well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
2026
2026
years of professional experience
Work History
Freelancer
Self employed
Baldwi park
01.2023 - 07.2025
Office Associate
Nationwide Distributors
Sun Vally
10.2022 - 01.2023
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
Assistant Manager
Domino's Pizza
Granada Hills
02.2021 - 10.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Planned team-building exercises to increase employee performance and job satisfaction.
Coordinator
YAFA PEN COMPANY
Canoga Park
09.2019 - 01.2020
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Customer Service Rep + Agent Assistant
Topco Insurance Agency
Northridge
09.2018 - 08.2019
- Handled 30-50 calls per day to address customer inquiries and concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Answered incoming phone calls to articulate product value to prospective customers and support current policy holders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
Freelance translator
Self employed
Baldwin Park
Education
Bachelor of Science - Hospitality & Tourism Management
Girne American Univercity
Gime, Cyprus07.2017
Skills
- Customer Account Management
- Understanding Customer Needs
- Issue and Complaint Resolution
- Microsoft Office
- Logical Thinking
Languages
- English, Native or Bilingual
- Turkish, Elementary
- Chinese (Mandarin), Native or Bilingual
- Uyghur, Native or Bilingual
Timeline
Freelancer
Self employed
01.2023 - 07.2025
Office Associate
Nationwide Distributors
10.2022 - 01.2023
Assistant Manager
Domino's Pizza
02.2021 - 10.2022
Coordinator
YAFA PEN COMPANY
09.2019 - 01.2020
Customer Service Rep + Agent Assistant
Topco Insurance Agency
09.2018 - 08.2019
Freelance translator
Self employed
Bachelor of Science - Hospitality & Tourism Management
Girne American Univercity