Manzoor Syed
Ottawa,ON
Summary
Dynamic and results-oriented professional with extensive experience in strategic planning and business operations management, notably at Blackcard University. Excelled in building client relationships and driving sales through effective negotiation and upselling strategies. Proven track record in enhancing productivity and resolving customer issues swiftly, demonstrating exceptional persuasion techniques and analytical skills.
Overview
12
12
years of professional experience
Work History
Lead Strategist
Blackcard University
Winnipeg, Manitoba
06.2021 - 05.2022
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Educated customers about products and services offered by the company.
- Utilized CRM software tools to track leads, manage accounts, and document conversations.
General Manager
Ottawa Inn Hotel
Ottawa, Ontario
05.2013 - 06.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly, while maintaining high-quality standards of service delivery.
Property Specialist
Ottawa Prestige Properties
Ottawa, Ontario
06.2010 - 06.2021
- Developed strategies to acquire properties at the best value.
- Supervised construction activities from start to finish including inspections and quality control checks.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Education
High School Diploma -
Ashbury College
Ottawa, ON06-2010
Some College (No Degree) - Public Affairs And Policy Management
Carleton University
Ottawa, ONSome College (No Degree) - Economics, Philosophy, And Ancient History
University of Ottawa
Ottawa, ONSkills
- Building rapport
- Upselling strategies
- Negotiation and sales strategy
- Closing deals
- Cold-calling
- Persuasion techniques
Timeline
Lead Strategist
Blackcard University
06.2021 - 05.2022
General Manager
Ottawa Inn Hotel
05.2013 - 06.2021
Property Specialist
Ottawa Prestige Properties
06.2010 - 06.2021
High School Diploma -
Ashbury College
Some College (No Degree) - Public Affairs And Policy Management
Carleton University
Some College (No Degree) - Economics, Philosophy, And Ancient History
University of Ottawa
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