Summary
Overview
Work History
Education
Skills
Availability Schedule
Languages
Timeline
SalesManager
Manzoor Qureshi

Manzoor Qureshi

Calgary,AB

Summary

To thrive as a sales associate and customer service representative, I aim to leverage my proficiency in delivering exceptional customer service, adept order processing, and ensuring a tidy and organized work environment. My dedication is unwavering in contributing to your company's success and growth through the application of my experience and skills.

Overview

2
2
years of professional experience

Work History

Customer Service Representative (PT)

Jubail Mall
Jubail Centre, Saudi Arabia
12.2022 - 08.2023
  • Handling Inquiries: Reps provide product, service, and policy details via phone, email, chat, or in person
  • Resolving Issues: They assist, troubleshoot, coordinate, and process refunds or replacements for complaints
  • Processing Orders: Reps ensure accurate orders, assist online orders, and verify product details and delivery
  • Providing Technical Support: Assisting customers with technical troubleshooting
  • Maintaining Records: Documenting interactions for analysis and service improvement
  • Offering Product/Service Information: Educating and answering customer inquiries and provided accurate information regarding products and services.
  • Handling Returns and Refunds: Reps explain policies, initiate returns, and process refunds or exchanges
  • Providing Feedback: They collect customer feedback for analysis and service improvement
  • Staying Informed: They stay updated on company offers for accurate customer information
  • Cross-selling and Upselling: Reps promote additional products, enhancing sales and satisfaction.

Sales Consultant (PT)

Shell Select
Karachi, Pakistan
06.2021 - 11.2022
  • Greeted customers upon entry, offered assistance, and ensured a friendly and welcoming atmosphere
  • Assisted customers in locating products, addressing inquiries, and processing return requests
  • Operated cash registers for efficient transactions and a smooth checkout process
  • Maintained well-stocked shelves and organized store displays
  • Collected shopping carts from the parking lot, ensuring they were clean and readily available
  • Conducted training sessions and workshops for newly hired staff, imparting essential job skills, company policies, and best practices to ensure a smooth onboarding process and a strong foundation for their roles within the organization.

Education

Master of Engineering - Civil Engineering -

University of Calgary
09.2023 - Current

Skills

  • Versatile and Adaptable: Quick to adapt to new situations and environments
  • Effective Communicator: Good team player with strong communication skills
  • Multitasker: Can handle multiple tasks efficiently, especially when it involves math
  • Tech-Savvy: Skilled in using Microsoft Office and comfortable with computers
  • Multiple Language Skills
  • Call Management
  • Product Knowledge
  • Data Entry
  • Product Sales
  • Retail Sales Customer Service
  • Adaptive Team Player
  • Order Processing
  • Customer Service

Availability Schedule

Mon: 24 hours, Tue: After 3 PM, Wed: From Open till 3 PM, Thurs: After 3 PM, Fri: 24 hours, Sat: 24 hours, Sun: 24 hours

Languages

English
Full Professional
Hindi
Professional
Urdu
Professional
Punabi
Limited
Sindhi
Professional

Timeline

Master of Engineering - Civil Engineering -

University of Calgary
09.2023 - Current

Customer Service Representative (PT)

Jubail Mall
12.2022 - 08.2023

Sales Consultant (PT)

Shell Select
06.2021 - 11.2022

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Manzoor Qureshi