Manzi Yves Patrick Ishimwe
Ottawa,ON
Summary
Proven housekeeping and customer service expert with a track record of enhancing guest satisfaction at Aramark. Skilled in maintaining sanitation standards and adept at managing high-stress situations, demonstrating exceptional teamwork and communication abilities. Achieved efficient housekeeping operations and increased loyalty through empathetic customer interactions, without relying on numerical percentages.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeper
Aramark
10.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Housekeeper
Rockliffe Retirement Home
02.2022 - 08.2023
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Operated electronic backpack vacuums and floor sweepers.
- Make the bed
- Sorted, laundered and put away various laundry items.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
Customer Service Representative
Domminos
02.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Computer Science
Algoquin College
Ottawa, ON09.2023
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Bathroom cleaning
- Mopping and sweeping
Languages
French
Full Professional
English
Full Professional
Certification
- Smart Server
- Full G
Timeline
Housekeeper
Aramark
10.2023 - Current
Housekeeper
Rockliffe Retirement Home
02.2022 - 08.2023
Customer Service Representative
Domminos
02.2022 - 11.2022
Bachelor of Science - Computer Science
Algoquin College
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