Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Manzi Crevis

Ottawa

Summary

Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Host

Pub Italia
08.2024 - 11.2024
  • Greeted and seated guests in a welcoming manner, ensuring an optimal dining experience
  • Oversaw the waitlist and reservation system, making the best possible seating arrangements during busy times
  • Collaborated with servers and kitchen staff to provide seamless service
  • Ensured guest satisfaction by addressing concerns and providing assistance as needed

Bartender/ Chef Assistant

Serena Hotel Restaurant
02.2024 - 06.2024
  • Handled all aspects of bar service, including mixing and serving alcoholic beverages
  • Managed customer interactions to create a positive experience, including upselling drinks and food specials
  • Ensured responsible alcohol service in accordance with Smart Serve standards
  • Monitored and tracked inventory to minimize waste and ensure stock was replenished
  • Assisted with cleaning and organizing bar areas before and after shifts

Server

Marriot Hotel
07.2023 - 12.2023
  • Provided friendly and efficient service to guests in a high-volume environment
  • Assisted with alcohol service following Smart Serve guidelines, ensuring compliance with all legal and company policies
  • Took food and drink orders, processed payments, and addressed customer inquiries
  • Collaborated with kitchen and bar staff to ensure timely and accurate orders
  • Maintained a clean and organized work area, including dining tables and service stations

Education

Extended diploma - Business Technology

King David Academy
06.2023

Skills

  • Customer Service
  • Time Management
  • Responsible Alcohol Service
  • Teamwork
  • Cash Handling
  • Attention to Detail

Certification

Smart Serve Certification, Ontario, 12/07/24

Languages

English
Native or Bilingual
French
Professional Working
Swahili
Elementary

Timeline

Host

Pub Italia
08.2024 - 11.2024

Bartender/ Chef Assistant

Serena Hotel Restaurant
02.2024 - 06.2024

Server

Marriot Hotel
07.2023 - 12.2023

Extended diploma - Business Technology

King David Academy

Similar Profiles

CREATE PROFILE
Manzi Crevis