Manyonga Arlette Bota
Bedford,NS
Summary
Polite and courteous as a front office desk and receptionist, with 4years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Monitronic hotel
Otjiwarongo, Namibia
10.2022 - 04.2023
- improved front desk efficiency by 30% through implementation of new check-in/check-out.
- updated guest registration billing and reservation detail on the computer database, reducing errors by 10%.
- Greeted visitors ,answered phones and directed inquiries to the appropriate staff member, resulting in a 80% customer satisfaction rating.
Receptionist
Grace's guest house
Otjiwarongo, Namibia
02.2022 - 09.2022
- maintained a professional and friendly atmosphere in the reception area, resulting in a 10% increase in positive customer feedback.
- Reduced customer complaints by 20%through efficient issue resolution and proactive communication with guests.
- Greeted and directed visitors to appropriate personnel and answered average of more than 100 calls and emails daily.
Shop Assistant
Paulin's shop
Otjiwarongo, Namibia
07.2021 - 02.2022
- Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
- Organized merchandise on display racks according to established guidelines.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized supplies and tracked stock levels to maintain inventory records and request reorders.
Warehouse Worker
the society for family health
Otjiwarongo, Namibia
03.2019 - 07.2021
- Maintained a 99.9% accuracy rate in picking, packing and shipping orders, resulting in improved customer satisfaction and repeat business.
- Trained and mentored new warehouse workers, resulting in a 20% increase in overall productivity and a decrease in training and onboarding time by 50%.
- Examined packages and goods for damage and notified vendors of replacement needs.
Education
Some College (No Degree) - Travel,tourism And Hospitality
Monitronic Success College
Namibia12-2021
Skills
- good in communication ,problem solving,customer service,hardworking and time management collaborate with customers both in writing or verbally by responding to emails and several phone calls, solving problems that occur in the company and that customers bring in the company in order to get good feedback and good reputation of the company, managing time to perform multi tasks in the company by providing good quality services to customers
- Fluent in English and French
Languages
French
Full Professional
English
Full Professional
Accomplishments
- got an award as a best student in French in the 2015 and 2019
Affiliations
- team leader
- customer satisfaction
- cashiering
- nail technician
- waitress
- makeup artist
- hair dresser
volunteer experience
mama christina , Volunteer
Feb 2019– Jul 2020
- Helped prepare food and dish out meals to over 50 people per day.
- Tutored children in reading comprehension and writing.
Timeline
Front Desk Receptionist
Monitronic hotel
10.2022 - 04.2023
Receptionist
Grace's guest house
02.2022 - 09.2022
Shop Assistant
Paulin's shop
07.2021 - 02.2022
Warehouse Worker
the society for family health
03.2019 - 07.2021
Some College (No Degree) - Travel,tourism And Hospitality
Monitronic Success College
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