Manya Grover
Abbotsford,BC
Summary
Customer-focused and results-driven professional with 5+ years of experience in hospitality and retail. Skilled in handling transactions, resolving customer issues, and building lasting client relationships. Known for reliability, professionalism, and the ability to thrive in fast-paced environments. Fluent in English, Punjabi, and Hindi.
Overview
2
2
years of professional experience
Work History
Server
Tasty Indian Bistro
01.2025 - 08.2025
- Provide attentive service to guests, manage orders, and process payments accurately
- Communicate clearly with kitchen and bar staff to ensure smooth service delivery
- Maintain a polished and professional appearance in a high-volume restaurant setting
Server
Paratha2 Pasta
02.2024 - 02.2025
- Explained menu items and dietary details to guests while managing multiple tables
- Processed customer transactions, ensured satisfaction, and addressed complaints
- Helped train new staff and assisted with closing duties
Server
India Chaat House
11.2023 - 11.2024
- Delivered friendly and timely service, refilled drinks, and handled special meal requests
- Followed alcohol safety procedures and promoted positive guest experiences
Sales Associate
H&M
06.2023 - 07.2023
- Delivered excellent customer service in a fast-paced retail environment
- Maintained store presentation, assisted in merchandising, and processed payments
Host
Showshaa
04.2023 - 05.2023
- Welcomed guests and guided them to tables, managed front desk operations
- Assisted with serving and table setup when required
Education
Associate of Arts - undefined
University Canada West
Vancouver, BC12.2024
High School Diploma - undefined
MGM Public School
01.2021
Skills
- Proven self-starter with the ability to thrive under pressure in fast-paced customer service environments
- Strong communication and active listening skills developed through retail, hospitality, and client-facing roles
- Skilled in cash handling, transaction processing, and point-of-sale (POS) systems
- Multilingual: fluent in English, Punjabi, and Hindi — effective in serving diverse clientele
- Demonstrated leadership and teamwork through volunteer coaching and community engagement
- Adept at managing priorities, meeting deadlines, and always maintaining professionalism
- Experience with upselling, cross-selling, and relationship building to enhance client satisfaction
- Proficient in Microsoft Office (Word, Excel, PowerPoint); quick to learn new digital systems and workflows
- Known for reliability, positive attitude, and polished appearance in all professional settings
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Hobbies and Interests
Enjoy working out, Volunteering at community events
Community Engagement
Create an engaging learning environment through encouraging progressive learning and adapting lesson plans to different skill levels, Contributed to creative projects and social campaigns in the Punjabi music and beauty industries, Volunteer at animal shelters and local community events, Featured in Punjabi music videos promoting arts and cultural creativity
Timeline
Server
Tasty Indian Bistro
01.2025 - 08.2025
Server
Paratha2 Pasta
02.2024 - 02.2025
Server
India Chaat House
11.2023 - 11.2024
Sales Associate
H&M
06.2023 - 07.2023
Host
Showshaa
04.2023 - 05.2023
Associate of Arts - undefined
University Canada West
High School Diploma - undefined
MGM Public School
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