Manwell Demas
St. Catharines,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Goal-oriented manager with distinguished experience retail, and corporate industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Motivated Barber familiar with properly maintaining equipment and supplies. Desiring to further develop acquired skills while working for expanding company.
Overview
8
8
years of professional experience
Work History
Account Manager, Marketing
Apex Scout Inc
06.2023 - Current
- Addressed problems with accounts, and service delivery to maintain and enhance client satisfaction.
- Building and maintaining effective relationships with both clients and employees.
- Educated clients on new products or services to increase customer engagement with their brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Creating and implementing SOPs.
- Managing multiple teams assigned to various accounts.
Host
Yuk Yuks Comedy Club
12.2022 - Current
- Greeting the customer at the door and creating an inviting first experience before leading them inside and giving a brief tour of the facility and helping them find the best seat to company them on their road to laughter.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Barber
The One Barbershop
11.2023 - Current
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Consistently received positive performance reviews from guests.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
Sales Manager
Adidas Factory Outlet
01.2018 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Banquet Porter/Customer Service Representative
MARRIOTT FALLS VIEW HOTEL& SPA
10.2022 - 05.2023
- Making sure all the guest needs are met, and up to Marriott standard while keeping a positive attitude and constantly finding new ways to make sure the guests are satisfied with their experience.
- This includes but is not limited to making and answering phone calls, booking events, setting and resetting rooms for events, and servicing the guests during events.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Tweed Farms
Canopy Growth
10.2019 - 12.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Head Chef
Shaw Cafe Wine & Bar
01.2021 - 12.2021
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Placed orders to restock items before supplies ran out.
- Cooked and prepared a variety of dishes.
- Trained kitchen staff to perform various preparation tasks under pressure.
Line Cook
East Side Mario's Restaurant
09.2015 - 11.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Musician
Self Employed
04.2017 - Current
- Built networks with local musicians to bring gigs and events to the country.
- Scheduled rehearsals with other musicians and producers.
- Performed at various functions, including clubs, concert halls, and arenas.
- Promoted musical career by maintaining website or social media presence.
Education
High School Degree -
Stamford Collegiate
Niagara Falls, ON06.2017
Skills
- Group Reservations Management
- Customer Service
- Dining Room Management
- Reservation Coordination
- Staff Management
- Brand-Building Strategies
- Strategic Planning
- Product Development
- Customer Relationship Management
- Market Analysis
- Brand Development
- Social Media Content Creation
Languages
English
Full Professional
Timeline
Barber
The One Barbershop
11.2023 - Current
Account Manager, Marketing
Apex Scout Inc
06.2023 - Current
Host
Yuk Yuks Comedy Club
12.2022 - Current
Banquet Porter/Customer Service Representative
MARRIOTT FALLS VIEW HOTEL& SPA
10.2022 - 05.2023
Head Chef
Shaw Cafe Wine & Bar
01.2021 - 12.2021
Tweed Farms
Canopy Growth
10.2019 - 12.2021
Sales Manager
Adidas Factory Outlet
01.2018 - 12.2019
Musician
Self Employed
04.2017 - Current
Line Cook
East Side Mario's Restaurant
09.2015 - 11.2019
High School Degree -
Stamford Collegiate
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