Intern
The Cabana Resort And Spa
08.2022 - 01.2023
- Input data into spreadsheets and databases.
- Utilized property management software proficiently for managing reservations, billing details, and reporting tasks.
- Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
- Created and maintained detailed records of all office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Improved accuracy of room assignment by diligently updating room statuses in the hotel management system.
- Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
- Collaborated with housekeeping staff to maintain room availability and cleanliness standards.
- Maintained up-to-date knowledge of local events and attractions, providing personalized recommendations to guests.