MANVIR KAUR SAWHNEY
Edmonton
Summary
Professional in office management with comprehensive understanding of branch operations and team dynamics. Known for driving efficiency and fostering collaborative environment. Highly adaptable, consistently achieving results through effective communication and strategic planning.
Overview
9
9
years of professional experience
Work History
Branch Office Supervisor
Creative Door Services
05.2022 - 12.2024
- Provided administrative and accounting support for the Edmonton/Fort McMurray branch
- Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
- Collaborated closely with upper management to develop strategic plans for continued branch growth.
- Perform accounts payable and accounts receivable functions, including invoice processing, sales payments, and customer invoices
- Audit processes and standard operating procedures keeping records accurate and aligned with the company's standard
- Coordinate the collection and preparation of audit documentation and manage schedules
- Performing internal monthly audit for Edmonton/FortMcMurray branch
- Providing monthly reports and updates on delinquent accounts, exceptions, contingent liabilities, and accounts receivable aging
- Ensure that suppliers are paid in a timely and accurate manner and that internal and external inquiries are answered in a timely and accurate manner
- Ensuring employees are complying with company policies and procedures and providing ongoing training to employees as required
- Responsible for recruiting staff for the office and providing orientation and training to new employees
Administrative Assistant
Medigas
08.2019 - 06.2021
- Improved patient access to home oxygen therapy by 30% by streamlining criteria verification and funding coordination
- Enhanced showroom sales by 15% and improved customer satisfaction by utilizing JD Edwards to process 200 client orders monthly
- Managed accounts payable/receivable, processing in invoices and sales payments monthly
- Collaborated with finance to achieve accuracy in monthly financial reporting
- Supported Territory Managers to exceed sales targets, blending inside sales with customer service
- Enhanced relationships with customers, contributing to growth in Homecare sales
- Improving client satisfaction, greeted visitors monthly, ensuring a welcoming environment
- Achieved an increase in document retrieval efficiency by implementing a new filing system
Customer Service Lead
Mobile Klinik
06.2017 - 07.2019
- Increased customer satisfaction by assisting customers daily with a positive approach
- Managed projects simultaneously, showcasing exceptional attention to detail and organizational skills
- Enhanced device resale value by erasing data, debugging applications weekly, and refurbishing units
- Erased user data, debugged application issues, and refurbished devices for resale
- Boosted productivity through rapid acquisition and application of new skills to daily tasks
- Streamlined inventory management, handling purchase orders weekly, and maintaining accurate inventory count
- Administered a customer service department budget of $500K, focusing on optimizing resources for maximum efficiency
Office Administrative Assistant
Metro Logistics
08.2015 - 05.2017
- Optimized office operations by streamlining document management processes, handling over 100 documents weekly
- Increased customer satisfaction by 20% by professionally greeting and assisting 50 visitors daily
- Drove office excellence by delivering superior administrative support, improving overall efficiency
- Maintained compliance through diligent updates to both physical and digital files
- Increased sales insights by tracking and analyzing performance data, impacting strategies for a revenue increase
- Ensured document compliance by meticulously managing records and updates
Education
Bachelor of Science - Software Engineering
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB05.2022
Project Management Professional Certificate (PMP) - Project Management Professional Certificate
Northern Alberta Institute of Technology (NAIT)
Edmonton, AB05.2023
Associate of Applied Science - Computer Systems Technology
Sheridan College Institute of Technology And Advanced Learning
Edmonton, AB05.2017
Certification - Chartered Professional Accountant (CPA)
CPA Western School Of Business
Edmonton, AB12-2025
Skills
- Accounts Payable
- Budgeting
- Financial reporting
- JD Edwards
- Microsoft SQL
- Microsoft SQL Server
- Oracle
- PMP
- QuickBooks
- Sap
- SQL Server
- Visual Studio
- VMWare
- Operations management
- Problem-solving abilities
- Critical thinking
Accomplishments
- Reduced office expenses by 25%, saving over $50,000.
- Enhanced office environment to achieve a 95% employee satisfaction rate.
- Cut accounts payable processing time by 30% with QuickBooks.
- Redesigned customer service workflow, improving client scores by 20%.
Timeline
Branch Office Supervisor
Creative Door Services
05.2022 - 12.2024
Administrative Assistant
Medigas
08.2019 - 06.2021
Customer Service Lead
Mobile Klinik
06.2017 - 07.2019
Office Administrative Assistant
Metro Logistics
08.2015 - 05.2017
Bachelor of Science - Software Engineering
Northern Alberta Institute of Technology (NAIT)
Project Management Professional Certificate (PMP) - Project Management Professional Certificate
Northern Alberta Institute of Technology (NAIT)
Associate of Applied Science - Computer Systems Technology
Sheridan College Institute of Technology And Advanced Learning
Certification - Chartered Professional Accountant (CPA)
CPA Western School Of Business
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