Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Manvir Kaur

Waterloo,ON

Summary

Customer service professional with five years of experience in delivering exceptional service and enhancing customer satisfaction. Proven skills in communication, problem-solving, and product knowledge contribute to building strong customer relationships. Committed to achieving company goals through effective service delivery and customer engagement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Harvey's
Waterloo, Ontario
06.2020 - Current
  • Supervised and coordinated front-of-house and back-of-house staff to ensure smooth operations.
  • Trained, mentored, and evaluated team members to foster collaboration and enhance service quality.
  • Oversaw food preparation and presentation, ensuring consistency with company standards.
  • Managed inventory and ordered supplies to reduce waste while maintaining budgeted food margins.
  • Resolved customer complaints promptly, transforming negative situations into positive experiences.
  • Ensured compliance with health and safety regulations through regular audits and inspections.
  • Monitored POS systems for accurate transactions and addressed technical issues efficiently.

Education

Diploma - Health Office Administration

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04-2020

High School -

Sanmati Vimal Jain Sr. Sec. School
Jagraon, Punjab
03-2018

Skills

  • Customer service excellence
  • Communication and interpersonal skills
  • Problem solving
  • Active listening
  • Conflict resolution
  • Time management
  • Multitasking

Certification

  • Standard First Aid & CPR/AED Level C - Conestoga College
  • Food Handler Certification - Foodsafetytraining.ca

References

References available upon request.

Timeline

Shift Supervisor

Harvey's
06.2020 - Current

Diploma - Health Office Administration

Conestoga College Institute of Technology And Advanced Learning

High School -

Sanmati Vimal Jain Sr. Sec. School

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Manvir Kaur