Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Timeline
Hi, I’m

MANVIR SINGH

Surrey,BC
MANVIR SINGH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
year of professional experience
1
year of post-secondary education

Work History

Circle K

Customer Service Representative
01.2023 - 03.2024

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

Columbia College
Vancouver, BC

Associate of Arts from Business Administration
2023.01 - Current (2 education.years_Label & 9 education.months_Label)

University Overview

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Computer Proficiency
  • Money handling abilities

Accomplishments

Accomplishments
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Languages

English
Native or Bilingual
French
Limited Working
Availability
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Timeline

Customer Service Representative
Circle K
01.2023 - 03.2024
Columbia College
Associate of Arts from Business Administration
2023.01 - Current (2 education.years_Label & 9 education.months_Label)
MANVIR SINGH