Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
MANVIR SINGH
Surrey,BC
Summary
Overview
1
year of professional experience
1
year of post-secondary education
Work History
Circle K
Customer Service Representative
01.2023 - 03.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Columbia CollegeVancouver, BC
Associate of Arts from Business Administration
2023.01 - Current (2 education.years_Label & 9 education.months_Label)
University Overview
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Money handling abilities
Accomplishments
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Languages
English
Native or Bilingual
French
Limited Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Circle K
01.2023 - 03.2024
Columbia College
Associate of Arts from Business Administration
2023.01 - Current (2 education.years_Label & 9 education.months_Label)