Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Work Preference
Generic
MANVIR MANGAT

MANVIR MANGAT

Winnipeg,Manitoba

Summary

Dynamic and customer-focused professional with over 12 years of experience in delivering high-quality service across various platforms. Adept at resolving customer issues, managing inquiries, and maintaining high levels of satisfaction. Proven ability to handle high-volume calls and emails while fostering positive relationships.

Overview

16
16
years of professional experience

Work History

EDUCATION CONSULTANT

Angad Education Services
04.2023 - Current
  • Assess the educational needs and goals of students, parents, or institutions
  • Assist students in identifying career interests and matching them with appropriate educational programs or training
  • Help students navigate the application process for higher education, including selecting suitable institutions and preparing application materials
  • Market educational consulting services to potential clients, including institutions and individuals.

TECHNICAL SUPPORT ADVISOR

Intouch CX
05.2023 - 09.2023
  • Assist customers via phone, email, chat, or in-person with technical issues
  • Diagnose and identify the root cause of technical problems
  • Troubleshoot and resolve problems related to hardware, software, networks, and other technical products
  • Document customer interactions, technical issues, and resolutions accurately in the company's support system
  • Collect and relay customer feedback to help improve products, services, and support processes
  • Work closely with other technical support team members and departments to resolve complex issues
  • Escalate unresolved or critical issues to higher-level technical staff or specialized teams as needed.

PASSENGER SERVICE SUPERVISOR

Airport Terminal Services - West Jet & Swoop Airline
07.2022 - 03.2023
  • Managing up to 30 agents on the floor at check in, gates, and baggage
  • Supervising up to 25 flights a day both arrivals and departures
  • Responsible for safely off-loading guests and on-loading guests onto aircraft in a timely manner as per cut off times
  • Fully trained to bridge an aircraft, as well as operating the eagle to transfer immobile guests safely
  • Handling Day to day operations such as scheduling, making sure flights depart out on time
  • Able to operate Digital workspace, Sabre interact, and Go Now (Swoop)
  • Making sure agents follow proper protocols and rules flying domestically and internationally
  • Knowledgeable with rules for flying in accordance with Transport Canada Regulations
  • Follow all procedures to safety perform on time

COOK & DELIVERY DRIVER

Domino’s Pizza
04.2022 - 09.2022
  • Kitchen duties include preparing dough, portioning toppings, and cooking pizzas
  • Receive, inventory, move, and lift food and beverage products and supplies
  • Perform basic math calculations accurately, including handling cash transactions
  • Maintain cleanliness and sanitation of work areas, including dining areas, restrooms, and food preparation areas
  • Handle cash transactions and operate cash registers or POS systems
  • Assist with food service duties such as taking orders, preparing food items, and serving customers
  • Follow restaurant policies and procedures for food handling and safety and provide assistance to other team members.

MANGER - BUSINESS DEVELOPMENT

Angad Immigration & Edu Services
06.2019 - 04.2022
  • Offer guidance on immigration policies, procedures, and requirements for various visa types, residency applications, and citizenship processes
  • Assist clients in preparing and submitting immigration applications, including filling out forms and gathering necessary documentation
  • Find and evaluate new business opportunities, partnerships, and markets to expand the company’s reach and revenue
  • Build and maintain a network of industry contacts, including potential clients and partners
  • Develop and maintain strong relationships with key clients, partners, and stakeholders to drive business growth and loyalty
  • Lead, mentor, and manage a team of business development professionals to ensure high performance and achievement of goals
  • Work closely with other departments, such as marketing, product development, and finance, to align business development strategies with company objectives.

CLIENT RELATIONS

Globe Immigration
09.2017 - 05.2018
  • Offer guidance on immigration policies, procedures, and requirements for various visa types, residency applications, and citizenship processes
  • Assist clients in preparing and submitting immigration applications, including filling out forms and gathering necessary documentation
  • Collect and review required documents from clients, such as passports, birth certificates, and proof of residence or employment
  • Prepare and complete immigration forms and applications accurately and efficiently
  • Stay informed about changes in immigration laws, regulations, and procedures to ensure compliance
  • Maintain organized files of client documentation and application records, ensuring they are up-to-date and accurate.

MANAGER - BUSINESS DEVELOPMENT

Angad Immigration & Edu Services
02.2012 - 03.2017
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Supervised work of cashiers, training new team members and monitoring performance
  • Coordinated restocks to keep retail displays organized and full for customers
  • Created successful plans to maximize profits and reduce loss
  • Provide training and development opportunities to team members to enhance their skills and effectiveness
  • Explore and execute strategies for entering new markets or expanding within existing ones.

SENIOR TRAVEL EXPERT

Incredible Vacations Travels & Tours
09.2008 - 01.2012
  • Engage with clients to understand their travel needs, preferences, and budget
  • Offer travel advice and recommendations on destinations, accommodations, transportation, and activities based on client preferences
  • Create customized travel itineraries that meet client requirements and preferences
  • Book flights, hotels, car rentals, and other travel services on behalf of clients
  • Process changes or cancellations to bookings as needed, ensuring clients are informed of any adjustments
  • Maintain accurate records of bookings, client interactions, and financial transactions
  • Prepare invoices, process payments, and manage financial transactions related to travel arrangements.

Education

Immigration Consultant - Post Secondary Diploma -

CDI College
Mississauga, Ontario

Aviation, Hospitality and Travel Management - Post Secondary Diploma -

Frankfinn Institute of Air Hostess
Ludhiana, Punjab

Bachelor of Business Administration – Bacheor Degree -

Punjab Technical University
Jalandhar, Punjab
05.2016

Skills

  • Customer Service
  • Adaptive Team Player
  • Advertising and Marketing
  • Staff Training
  • Problem Solving
  • Decision Making
  • Excellent organizational skills
  • Time Management
  • Active Listening and Communication
  • Computer Skills
  • Educational leadership

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

TECHNICAL SUPPORT ADVISOR

Intouch CX
05.2023 - 09.2023

EDUCATION CONSULTANT

Angad Education Services
04.2023 - Current

PASSENGER SERVICE SUPERVISOR

Airport Terminal Services - West Jet & Swoop Airline
07.2022 - 03.2023

COOK & DELIVERY DRIVER

Domino’s Pizza
04.2022 - 09.2022

MANGER - BUSINESS DEVELOPMENT

Angad Immigration & Edu Services
06.2019 - 04.2022

CLIENT RELATIONS

Globe Immigration
09.2017 - 05.2018

MANAGER - BUSINESS DEVELOPMENT

Angad Immigration & Edu Services
02.2012 - 03.2017

SENIOR TRAVEL EXPERT

Incredible Vacations Travels & Tours
09.2008 - 01.2012

Immigration Consultant - Post Secondary Diploma -

CDI College

Aviation, Hospitality and Travel Management - Post Secondary Diploma -

Frankfinn Institute of Air Hostess

Bachelor of Business Administration – Bacheor Degree -

Punjab Technical University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-SiteRemote

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MANVIR MANGAT