MANVIR KAUR
SCARBOROUGH,ON
Summary
Friendly, helpful, consistently prompt, and willing to work a flexible schedule.
Overview
7
7
years of professional experience
Work History
Bank of Montreal - Physical Security Dispatcher
Gardaworld Security
05.2023 - Current
- Use and monitor surveillance cameras and other security systems to keep track of activities in and around the facility.
- Monitor and respond to alarms, including fire alarms, intrusion alarms, and other security-related alerts.
- Notify appropriate personnel or emergency services in the event of an alarm.
- Document and report incidents, breaches, and other security-related events.
- Provide detailed information for incident reports, including time, location, and description of the incident.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
Residential Security Guard
Gardaworld Security
01.2022 - 05.2023
- Provide exceptional customer service to clients and visitors, addressing inquiries and assisting with requests.
- Perform access control duties, including verifying credentials and issuing visitor passes.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Collaborate with law enforcement and emergency services during critical incidents or evacuations.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sales and Customer Service Representative
Nordia
11.2020 - 03.2022
- Serves customers by providing information and resolution of product and service problems
- Attracts potential customers by answering product and service questions and suggesting information about other products and services
- Opens customer accounts by recording account information.
Supervisor
Happy-Rent-a-Car
04.2019 - 01.2021
- Addressed customer concerns and resolved issues in a timely and professional manner to maintain satisfaction.
- Managing the office work, supervising other employees, keeping the record of inventory, and communicating with Insurance Companies for accidental claims.
- Creating rental car reservations, processing rentals accepting payments, filing claims, and 100% management of the fleet
Residential Security Guard
Paragon Security
03.2018 - 12.2019
- Answering phones and responding to other inquiries at the front desk
- Perform routine verification of the physical environment and keep up-to-date logs of daily activity
- Accompany visitors and staff throughout the building when required
- Directing visitors to reception and logging their entry to the premises
- Patrol assigned areas on foot to ensure personnel, buildings, and equipment are secured
- Responding to alarms and calls of security concern
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Host
Denny's
09.2017 - 03.2018
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Pre- Health Pathway Certificate To Sciences -
Centennial College
12.2023
Travel Tourism Operations -
Seneca College
04.2019
Personal Support Worker
Seneca College
04.2018
High School Diploma -
Universal Public School
03.2016
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Full Professional
Timeline
Bank of Montreal - Physical Security Dispatcher
Gardaworld Security
05.2023 - Current
Residential Security Guard
Gardaworld Security
01.2022 - 05.2023
Sales and Customer Service Representative
Nordia
11.2020 - 03.2022
Supervisor
Happy-Rent-a-Car
04.2019 - 01.2021
Residential Security Guard
Paragon Security
03.2018 - 12.2019
Host
Denny's
09.2017 - 03.2018
Travel Tourism Operations -
Seneca College
Personal Support Worker
Seneca College
High School Diploma -
Universal Public School
Pre- Health Pathway Certificate To Sciences -
Centennial College
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