Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manvi Mahajan

New Westminster,British Columbia

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Walmart
01.2022 - Current
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded to customer calls and emails to answer questions about products and services.

Cashier

Popeye's Restaurants
04.2021 - 08.2021
  • Restocked and organized merchandise in front lanes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Learned duties for various positions and provided backup at key times.

Education

No Degree - Business Administration

Douglas College
New Westminster, BC
08.2023

Skills

  • Investigate Claims
  • Amazon Alexa
  • Customer Relationship Management
  • MS Office Proficiency
  • Problem Resolution
  • Account Management
  • Trained in Salesforce
  • Invoice Preparation and Processing

Timeline

Customer Service Associate

Walmart
01.2022 - Current

Cashier

Popeye's Restaurants
04.2021 - 08.2021

No Degree - Business Administration

Douglas College
Manvi Mahajan