Manvi Jain
Surrey,B.C.
Summary
Dedicated and reliable professional with a proven track record in business administration, customer service excellence, and team leadership. Expertise in creating exceptional customer experiences while driving operational growth through strategic and efficient practices. Known for fostering collaborative environments that enhance team performance and deliver results. Committed to leveraging skills to contribute to organizational success and elevate service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift lead
Azur legacy collection hotel
02.2024 - Current
- Working as a server for this bar and restaurant situated in the hotel lobby which features modern French and Italian cuisine. The duties involve fine dine service standard, inventory management and hotel guest experience management.
- Trained and mentored new staff on hotel procedures and customer interaction standards.
Shift lead/Bartender
Milestones
05.2023 - 12.2023
- Lead a dynamic team of service professionals while performing bartending and server duties. The cuisine featured here was canadian-american bar and grill with a fine dine experience. Delivered top-notch customer service, ensuring exceptional dining experiences.
- Trained and mentored team members, enhancing overall performance and efficiency.
Manager
Royal Chaska
01.2023 - 12.2023
- Developed and implemented process improvements to enhance productivity and reduce costs.
- Led training programs for new staff, fostering a culture of continuous learning and development.
- Managed scheduling and resource allocation to optimize team performance and project timelines.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
Showshaa the Modern Taproom
09.2019 - 12.2023
- I started working here in 2019, stayed with the company for 4 years and transitioned my roles from hostess, busser, server assist, server, bartender and then to a floor manager. This restaurant featured Indian cuisine with a fusion to canadian, mexican and american cuisine While i was the manager i used to Manage various front house roles. Some of my roles included, Making sure reservations are planned, preparation of the bar is in order, and ensuring the floor is ready for service. Created staff schedules and managed inventory and liquor supply. Coordinated private events and parties, overseeing food preparation. Maintained administrative duties. Optimized restaurant turnover by ensuring flawless operations. Fostered teamwork through communication and support. Resolved customer complaints and focused on creating memorable dining experiences.
Key holder
Bench
03.2018 - 09.2019
- Started as a sales representative and quickly promoted to key holder and floor supervisor. Discovered customer needs and cross-sold products effectively. Managed daily store operations, meeting sales goals and controlling labor budgets. Conducted daily opening and closing procedures.
Education
Bachelor’s of business administration - General Business Management
Acsenda School of Management
Vancouver09.2023
Certificate - Hotel Management
AHLEI, Oscar International
Surrey08.2020
Skills
- Customer service focus
- Guest service
- Employee training
- Decision-making
- Team motivation
- Quality control
- Scheduling expertise
- Positive attitude
- Problem-solving
LANGUAGES
English, Punjabi and Hindi
Certification
- Hootsuite marketing certification
- SEO certification
- Marketing media management
- Serving it right
Timeline
Shift lead
Azur legacy collection hotel
02.2024 - Current
Shift lead/Bartender
Milestones
05.2023 - 12.2023
Manager
Royal Chaska
01.2023 - 12.2023
Manager
Showshaa the Modern Taproom
09.2019 - 12.2023
Key holder
Bench
03.2018 - 09.2019
Bachelor’s of business administration - General Business Management
Acsenda School of Management
Certificate - Hotel Management
AHLEI, Oscar International