Manvi Agarwal
Concord,ON
Summary
Experienced Project Coordinator with over 5+ years of expertise in managing technical projects, improving business processes, and ensuring seamless cross-functional collaboration. Skilled in using project management tools such as Jira and ServiceNow, and adept in incident management, remote support, and database querying. Known for excellent communication skills, problem-solving capabilities, and the ability to foster productive relationships with both internal teams and clients. Passionate about optimizing processes, supporting teams, and ensuring timely delivery of high-quality solutions.
Overview
5
5
years of professional experience
Work History
Technical Coordinator /IT Consultant
BusinessNext
06.2022 - 04.2024
- Created and maintained detailed records of departmental activities, including budgets, personnel documents, and project timelines.
- Coordinated with cross-functional departments to ensure timely project delivery within the allocated budget.
- Developed technical documentation, user guides, and process flows to improve operational efficiency and user comprehension.
- Defined and communicated requirements to development teams using user stories, use cases, wireframes, mock-ups, and prototypes.
- Assisted in ensuring that project objectives and milestones were achieved as per defined timelines.
Project Coordinator
Extramarks Education Pvt. Ltd
02.2020 - 04.2022
- Utilized strong communication skills to liaise with clients, ensuring project requirements were met and deadlines adhered to.
- Managed calendars for meetings, events, and important deadlines, ensuring all stakeholders were informed and prepared.
- Resolved customer complaints promptly while maintaining company standards for customer satisfaction.
- Conducted interviews for potential candidates, assisting with team recruitment and talent acquisition.
- Trained new employees on organizational best practices and provided continuous support to ensure optimal team productivity.
Coordinator
Designoweb Technologies
12.2018 - 02.2020
- Participated in product discussions, suggesting process improvements and product feature optimizations to enhance user experience and maintainability.
- Wrote and optimized SQL queries to validate data integrity in Oracle database tables, ensuring high-quality data management.
- Created user stories, use cases, wireframes, mock-ups, and prototypes using Figma to communicate clear requirements to development teams.
- Assisted project managers in drafting schedules, creating detailed project documentation, and supporting incident management.
- Developed and maintained project documentation using Google Docs, Visio, and other Microsoft Office tools, ensuring comprehensive record-keeping and transparency.
Education
Bachelor of Science - Computer Science Engineering
Dehradun Institute of Technology, India
Dehradun05.2018
Skills
- Business Process Improvement
- User Acceptance Testing (UAT)
- Test Case Scenarios
- Quality Assurance
- Time Management
- Problem Solving & Decision Making
- Organizational Skills
- Technical Skills
- Application Development
- Requirement Analysis
- Documentation & Reporting
- Cross-Functional Team Coordination
- SQL Querying & Data Management
Tools
- Tools: JIRA, Trello, Power BI, Tableau, Figma, Visio, SurveyMonkey
- Databases: SQL, Oracle
- CRM: Salesforce, CRM, Hubspot
- Software: Microsoft Office, Google Docs, Advanced Excel
- Methodologies: Scrum, Agile, Waterfall
- Github
Timeline
Technical Coordinator /IT Consultant
BusinessNext
06.2022 - 04.2024
Project Coordinator
Extramarks Education Pvt. Ltd
02.2020 - 04.2022
Coordinator
Designoweb Technologies
12.2018 - 02.2020
Bachelor of Science - Computer Science Engineering
Dehradun Institute of Technology, India
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