Manvesh Sahota
Terrace,BC
Summary
Dynamic customer service professional with a proven track record at Save-On-Foods, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective communication and critical thinking. Adept at data entry and fostering team productivity, consistently delivering exceptional service and building lasting client relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Save-On-Foods
10.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Delivery Driver
Intelcom Express
06.2023 - 06.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Supervisor
Domino's Pizza
10.2021 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Supervisor
Robin's Graphic
09.2020 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Always worked as a lead with honest and friendly behaviour while forklifting and training other team members.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
High School Diploma -
Blossoms Convent School
Jagraon, Punjab, India05-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
Timeline
Customer Service Representative
Save-On-Foods
10.2024 - Current
Delivery Driver
Intelcom Express
06.2023 - 06.2024
Supervisor
Domino's Pizza
10.2021 - 10.2022
Supervisor
Robin's Graphic
09.2020 - 09.2021
High School Diploma -
Blossoms Convent School
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