Manveer Kaur Brar
Brampton,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Transportation Manager
CTDI
Mississauga, Ontario
09.2023 - 02.2025
- Investigated customer complaints related to freight damage or late deliveries.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Created reports on shipment status, delivery times, cost estimates, and other metrics.
- Reviewed invoices from vendors for accuracy before processing payments.
- Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
- Organized training programs for staff members on safe driving practices and use of equipment.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
Quality Assurance Technician
CTDI
Mississauga, Ontario
01.2022 - 09.2023
- Provided training on proper inspection techniques to other members of the team.
- Supported internal audits by verifying accuracy of documents against actual conditions.
- Reviewed and updated quality assurance policies and procedures.
- Analyzed data from test results and identified areas needing improvement.
- Created reports summarizing quality assurance activities for upper management review.
- Maintained records of all quality control activities, such as tests and inspections performed.
- Developed and implemented inspection procedures for incoming materials.
- Ensured that all products meet customer requirements prior to shipping.
- Performed detailed inspections of products to ensure compliance with quality standards.
- Implemented best practices for ensuring high levels of product quality.
Receiver
CTDI
Mississauga, Ontario
04.2021 - 01.2022
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
- Operated computerized inventory control systems to track product movement throughout facility.
- Organized goods according to established procedures for efficient retrieval during order fulfillment process.
- Performed regular cycle counts to maintain accuracy of inventory levels.
- Cleaned and organized work areas, equipment, and storage facilities as needed.
Warehouse Associate
Amazon
Brampton, Ontario
05.2020 - 02.2021
- Maintained accurate inventory records through manual and computerized systems.
- Handled hazardous materials safely following prescribed regulations.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
Cashier
Brar restaurant
Etobicoke, Ontario
09.2019 - 04.2020
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
Education
Bachelor of Commerce - Business
Northern College of Applied Arts And Technology
Scarborough, On01-2021
Skills
- Hazardous material tracking
- Safety regulations implementation
- Internal loss prevention
- Performance maximization
- Materials management
- Self-awareness
- Motivation techniques
- Team leadership
- Relationship building
- Time management
- Deadline driven
- Complaint handling
Availability
- Weekend
- Weekdays
Current status
- Parmanent residence
Timeline
Transportation Manager
CTDI
09.2023 - 02.2025
Quality Assurance Technician
CTDI
01.2022 - 09.2023
Receiver
CTDI
04.2021 - 01.2022
Warehouse Associate
Amazon
05.2020 - 02.2021
Cashier
Brar restaurant
09.2019 - 04.2020
Bachelor of Commerce - Business
Northern College of Applied Arts And Technology