Manveer Singh
Scarborough
Summary
Outgoing tactical scheduler with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
3
3
years of professional experience
Work History
Data Entry Analyst
Gardaworld
03.2023 - 01.2024
- Entered data accurately and efficiently, achieving a 99% accuracy rate. .
- Developed data entry policies and procedures in compliance with company standards.
- Secured and protected data from unauthorized access by complying with security protocols.
- Updated and maintained customer information, documents and records as per GSKED software.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Performed high-volume alphanumeric data entry into computerized databases, spreadsheets and other templates.
- Reviewed data for errors and resolved any discrepancies.
- Maintained a satisfactory level of quality and productivity per department standards.
Tactical Scheduler
Gardaworld
05.2022 - 03.2023
- Reported to the Scheduling manager and worked collaboratively with account managers , portfolio directors , Recruiting and Payroll.
- Managed scheduling for customers and accounts, optimizing workforce allocation and reducing overtime costs by 15%.
- Ensured quality service is being provided to customers, both internal and external at regional levels.
- Dealt with onsite misconduct by following company protocols .
- Confirmed and approved billing and payroll while also investigating and resolving reported pay discrepancies.
- Maintained staffing requirements ,extra coverages and order cancellations.
- Handled all matters with confidentiality .
Customer Service Representative
Vista security and Investigations
01.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to residents and addressed concerns promptly, escalating major issues to the supervisor when necessary.
- Answered visitor's enquiries and performed covid screening as per provincial and. federal provided questionnaires.
- Ensuring the safety of residents in state of medical and fire emergencies.
Education
Diploma : Attestation of College Studies (AEC) - Web Designing And Programming
CDI College
Montreal, QC02.2022
Skills
- Excellent Communication Skills
- Advanced MS Office Knowledge
- Strong Interpersonal Skills
- Database Maintenance
- Time Management Skills
- Training and Development
- Documentation and Reporting
Timeline
Data Entry Analyst
Gardaworld
03.2023 - 01.2024
Tactical Scheduler
Gardaworld
05.2022 - 03.2023
Customer Service Representative
Vista security and Investigations
01.2021 - 04.2022
Diploma : Attestation of College Studies (AEC) - Web Designing And Programming
CDI College
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