Manveer Sandhu
Brampton,Canada
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Road Train Express
Brampton, ON
05.2025 - Current
- Facilitated timely deliveries by communicating effectively with drivers and addressing concerns.
- Monitored shipment status through tracking software to provide accurate updates.
- Resolved customer inquiries related to shipment status and delivery issues.
- Maintained precise records of shipments and communications in the system.
- Ensured accurate data entry into dispatch system, including load details and carrier information.
- Developed logistics plans to optimize operations and minimize delays.
Auto Financing Fulfillment Agent
RBC Royal Bank of Canada
08.2023 - 05.2024
- Conducted credit checks to verify compliance with car loan prerequisites.
- Managed training and development of two new hire support representatives for car loan fulfillment.
- Supported corporate client relationships with major automotive dealerships, ensuring loan fulfillment within 24 hours.
- Facilitated loan closure processes by advising clients on account debits.
- Executed banking operations while maintaining exceptional customer service standards and financial accuracy.
Bank Teller
CIBC Canadian Imperial Bank of Commerce-Brampton, ND
Brampton, ND
01.2021 - 08.2022
- Processed daily client transactions, including deposits, withdrawals, and money transfers.
- Assisted clients with inquiries regarding accounts and banking products.
- Facilitated opening and closing of checking accounts, credit cards, and savings accounts.
- Supported clients in accessing safety deposit boxes and cash boxes as needed.
Picking and Packing
Gap Warehouse-Brampton, ND
Brampton, ND
01.2020 - 12.2020
- Demonstrated exceptional efficiency and productivity by performing various tasks including ticketing, stocking, picking, packing, counting, loading, unloading, housekeeping, and safety functions
- Collaborated effectively with leaders and team members, providing constructive feedback to support process improvements and cost reductions
- Showcased versatility and adaptability by being cross-trained in multiple departments of the warehouse, and excelled in working in different departments as assigned while meeting performance metrics.
Cashier
Lowe's Home Improvement-Brampton, ND
Brampton, ND
04.2019 - 12.2019
- Operated a cash register efficiently as a cashier, ensuring accurate transactions and assisting customers with their purchases
- Mastered conflict resolution skills by effectively calming down upset customers and engaging in productive conversations to resolve their issues
- Thrived in a fast-paced, high-stress environment at Lowes, where multitasking and assisting multiple customers simultaneously became second nature.
Advertiser
World Sikh Organization-Mississauga
Mississauga
07.2018 - 09.2018
- Demonstrated exceptional communication skills by distributing flyers to passersby and overseeing a group of children aged 6-13 for a charitable organization
- Mastered the art of establishing a comfortable and professional rapport with diverse individuals
- Acquired valuable knowledge and training on professional communication and interaction techniques
Education
High School Diploma -
Seneca College
Toronto, ON, CA09.2022
Skills
- Data entry and clerical support
- Communication skills
- Logistics planning and management
- Credit verification and financial transactions
- Client relationship management
- Problem resolution strategies
- Time management and prioritization
- Attention to detail
- Customer service
Timeline
Customer Service Representative
Road Train Express
05.2025 - Current
Auto Financing Fulfillment Agent
RBC Royal Bank of Canada
08.2023 - 05.2024
Bank Teller
CIBC Canadian Imperial Bank of Commerce-Brampton, ND
01.2021 - 08.2022
Picking and Packing
Gap Warehouse-Brampton, ND
01.2020 - 12.2020
Cashier
Lowe's Home Improvement-Brampton, ND
04.2019 - 12.2019
Advertiser
World Sikh Organization-Mississauga
07.2018 - 09.2018
High School Diploma -
Seneca College