Manveer kaur
Hamilton,ON
Summary
- Graduating in April in Computer systems technician - Network systems and a passion for troubleshooting and problem- solving.
- Excellent understanding of network and communication systems, including routing protocols and switching.
- Skilled in installing, configuring, and maintaining network systems, while also adept at problem diagnosis and solving.
Overview
1
1
year of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Concierge
Identigate security services
02.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and addressing concerns efficiently.
- Collaborated with multiple departments to resolve guest issues, demonstrating strong problem-solving and communication skills.
- Managed multiple tasks simultaneously, including handling guest requests and overseeing daily operations, showcasing exceptional attention to detail and organizational skills.
- Developed a strong rapport with guests, building relationships to anticipate and meet their needs, which translates to working closely with team members to identify and resolve network issues.
Tour Guide Volunteer
Mohawk college
10.2023 - 04.2024
- Received positive feedback from visitors, contributing to an overall increase in repeat attendance.
- Continuously updated personal knowledge on site history and current events, staying informed on relevant topics within the industry.
- Participated in training sessions and workshops, enhancing presentation skills and subject matter expertise.
- Promoted special events and programs during tours, boosting event participation rates among visitors.
- Handled visitor inquiries professionally, offering additional resources when necessary.
- Enhanced visitor experience by providing informative and engaging tours of the facility.
Education
High School Diploma -
Mohawk College of Applied Arts And Technology
Hamilton, ON 09.2023 - 04.2025
Skills
- Expert knowledge of network architecture, configuration, and troubleshooting
- Excellent understanding of network protocols and cabling standards
- Proficiency in using network monitoring and performance testing tools
- Strong communication, problem- solving and analytical skills
- Ability to understand and follow technical manuals and diagrams
- Networking: LAN, WAN, switching, routing protocols, firewalls, TCP/IP
- Operating Systems: Windows, Linux, Mac OS
- Hardware: Servers, routers, switches, hubs, troubleshooting
- Software: Microsoft Office Suite, antivirus, network monitoring
- Data Entry: Entering, organizing, and managing data
Responsibilities
- Install, configure, and maintain LAN and WLAN networks
- Perform basic network troubleshooting and diagnostics
- Maintain inventory of IT hardware and software
- Ensure uptime and performance of networks through monitoring tools
- Assist in setup, deployment, and maintenance of wireless networks
- Set up and configure routers, switches, and firewalls
- Test network performance and provide regular reports
- Keep up to date with networking technologies
Languages
English
Professional Working
Certification
- CPR Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
- Working on CompTIA+ exam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Operating Systems
Collaboration and Communication tools
Cloud computing and File storage
Virtualization software
Office Productivity software
Interests
Technology & IT Interests
Professional Growth & Learning
Problem Solving & Challenges
Teamwork & Collaboration
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Concierge
Identigate security services
02.2024 - Current
Tour Guide Volunteer
Mohawk college
10.2023 - 04.2024
High School Diploma -
Mohawk College of Applied Arts And Technology
09.2023 - 04.2025
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