Summary
Overview
Work History
Education
Skills
Certification
Timeline
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POOJA MUTREJA

Brampton

Summary

Seasoned HR professional with 5+ years of specialized experience in employee relations and workplace investigations. Demonstrated expertise in resolving complex employee grievances with 90-95% resolution rate and managing misconduct cases for 5000+ employees across multiple locations. Track record of reducing policy-related conflicts by 90% through strategic interventions and policy improvements. Skilled in conducting workplace investigations, implementing corrective action plans, and ensuring regulatory compliance while maintaining positive employee relations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Business Associate HR

Tech Mahindra Ltd.
03.2022 - 10.2023
  • Investigated and resolved 2300+ employee misconduct cases with 95% resolution rate, implementing preventive measures that reduced repeat incidents
  • Spearheaded sexual harassment prevention initiatives, provided insights and documentation to the POSH committee members, ensured full legal compliance, and managed post-decision formalities, including involuntary exits and show-cause notices
  • Executed disciplinary actions for 1500+ cases involving policy violations, ensuring zero legal escalations through proper documentation and fair process implementation
  • Reduced training attrition by 18% within 5 months through targeted intervention programs and structured grievance resolution mechanisms
  • Managed employee relations for 500+ employees, driving improvement in engagement through proactive conflict resolution and policy advocacy
  • Implemented new HR policies post-merger, ensuring compliance and significantly reducing policy violations while enhancing workplace conduct

Talent Excellence Officer HR

Teleperformance
08.2018 - 08.2021
  • Resolved 5000+ complex employee grievances with 90% resolution rate, implementing structured investigation processes and documentation protocols
  • Managed employee misconduct cases for 2500+ employees, achieving 90% successful resolution through DAPs, CAPs, and PIPs
  • Reduced policy-related conflicts by 90% through implementation of comprehensive policy awareness programs and targeted training sessions
  • Achieved 70-80% improvement in employee satisfaction scores through structured skip-level meetings and proactive issue resolution
  • Decreased escalations through implementation of early warning systems and preventive intervention strategies
  • Led investigation committees for 50+ cases involving workplace harassment and policy violations, ensuring 100% compliance with company guidelines

Talent Acquisition Intern

Kalpataru Ltd.
09.2017 - 12.2017
  • Managed employee grievances and concerns during the onboarding process for new hires, ensuring high levels of satisfaction
  • Supported HR team in implementing new employee engagement initiatives, leading to improved participation rates
  • Collaborated with the HR team to resolve 30+ employee queries regarding policies and procedures with 100% resolution rate

HR Generalist Intern

Shree Naman Group
01.2017 - 06.2017
  • Handled 100+ employee relations cases under supervision, maintaining detailed documentation and successfully resolving all cases in a timely manner
  • Supported implementation of a new grievance management system, reducing response time
  • Assisted in managing employee lifecycle processes with focus on policy compliance and issue resolution

Education

Masters - Management Studies/ Human Resources Management

Mumbai University
08.2018

Skills

  • HR Management Systems
  • Collaboration Tools
  • Microsoft Office Suite
  • Employee Relations
  • Workplace Investigations
  • Grievance Resolution
  • Disciplinary Action Management
  • Performance Management
  • HR Analytics
  • Compliance Tracking
  • Attrition Analysis
  • Conflict Resolution
  • Communication
  • HR policies and procedures
  • Recruitment marketing

Certification

  • GE Aerospace Explore Human Resources, 12/01/24
  • Ontario Employment Standard Act: HR, 12/01/24

Timeline

Sr. Business Associate HR

Tech Mahindra Ltd.
03.2022 - 10.2023

Talent Excellence Officer HR

Teleperformance
08.2018 - 08.2021

Talent Acquisition Intern

Kalpataru Ltd.
09.2017 - 12.2017

HR Generalist Intern

Shree Naman Group
01.2017 - 06.2017

Masters - Management Studies/ Human Resources Management

Mumbai University

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POOJA MUTREJA