Manveen Kaur

Customer service Representative with experience in USA Group Pensions Defined Contribution and Defined Benefit plans. 15+ years’ experience providing over the phone and face to face service in both office and retail settings. Skilled in providing friendly and accurate service, solving customer issues and responding calmly and professionally to time-sensitive or delicate situations. Quickly learns, various computer systems to complete business processing. Works well independently and/or with others. Fluent English, Hindi & Punjabi (spoken and written.)

Qualified Plan administrator with comprehensive background in managing retirement plans and employee benefits. Demonstrated ability to streamline administrative processes and ensure compliance with regulations. Proven track record of utilizing strong organizational and analytical skills to enhance plan efficiency and participant satisfaction.

Results-driven administrative professional with robust background in managing employee benefits and retirement plans. Recognized for ensuring regulatory compliance and optimizing administrative processes. Valued for collaborative approach, adaptability, and reliable performance, with focus on detail and precision in all tasks.

• Achieved promotion through effectively helping with efficient and timely execution of tasks assigned.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Documented and efficiently resolved client grievances which led to improving rapport of the organization .
• Collaborated with team of plan administrators in the development and introduction of new procedures to handle fresh assignments.
• Providing training to new hires and member's added to the team.

• First Aid Certification/ CPR completed on 2019-09-24 from Red Cross Society, Halifax, Nova Scotia, Canada
• International Air Transport Association (IATA) certification from IATA International training and Development Institute, Montreal, Canada
• Completed 401K administration Certification