Manushi Sheth
Kamloops
Summary
A dedicated and detail-oriented professional with over 3.5 years of combined experience in customer service and administration.
Experienced with team leadership, operational oversight, and strategic planning. Utilizes strong communication and organizational skills to streamline processes and enhance team productivity. Track record of fostering a collaborative environment and achieving project goals efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor; Assistant Manager
Tim Hortons
01.2021 - 01.2024
- Managed a staff, enforced corporate policies, and provided excellent customer service.
- Led daily operations, such as opening and closing procedures, cash handling, and inventory management.
- Assist in balancing cash drawers and managing deposits.
- Mentored and trained new personnel on customer service, safety, and operating processes.
- Supervised daily operations to ensure compliance with quality standards and customer service excellence.
- Assisted in training new team members on operational procedures and company policies.
Administrative Assistant
Worldwide Education Services (Immigration services)
01.2019 - 2021
- Handled a high volume of incoming calls, emails, and live chats, resolving issues promptly and effectively.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Managed and processed a variety of immigration-related documents, ensuring compliance with relevant regulations.
- Handled client inquiries, providing clear and accurate information about the immigration process and timelines.
- Managed scheduling and coordination of client appointments to optimize operational efficiency.
Education
Post-Baccalaureate Diploma - Human Resource Management
Thompson Rivers University
Kamloops, BC04-2024
Bachelors - Business Administration
Ganpat University
India01.2020
Skills
- Staff training and development
- Sales proficiency
- Team building expertise
- Technical aptitude
- Multitasking and organization
- Money handling
- Adaptability and flexibility
Languages
English
Hindi
Gujarati
Certification
- Serve safe: August 2023- August 2028
- WHIMS certificate: October 2024- 2027
- CPR/ AED/ First-Aid: September 2024- September 2026
- Serving it Right: April 2024- April 2029
Timeline
Supervisor; Assistant Manager
Tim Hortons
01.2021 - 01.2024
Administrative Assistant
Worldwide Education Services (Immigration services)
01.2019 - 2021
Post-Baccalaureate Diploma - Human Resource Management
Thompson Rivers University
Bachelors - Business Administration
Ganpat University
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