Manush Dewan
Brampton,ON
Summary
Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems. Over 1 year of progressive experience in security.
Overview
5
5
years of professional experience
Work History
Security Supervisor
Paragon Security
10.2022 - Current
- Maintain compliance with and enforce property standards, rules, and regulations in reasonable manner
- Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
- Maintain compliance with and enforce property standards, rules, and regulations in reasonable manner
- Maintain detailed memo book and prepare incident reports on all matters dealt with using t standard report-writing program
- Supervised team of 4 security personnel during shift.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Maintained secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Screened vendors and contractors before granting access to restricted areas within building.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Specialist
Amazon India
08.2019 - 11.2021
- Handling inbound calls and answering any inquiries, concerns or complaints via phone, e-mail, or webchat
- Provided basic technical support for clients on wide range of company products, resolving issues at 92% success rate
- Memorized all company products and services to be able to answer customer questions quickly and efficiently.
- Cross-trained and backed up other customer service managers.
- Provided comprehensive support during periods of high call volume by adjusting schedules to accommodate increased needs efficiently.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Education
Post-Baccalaureate Diploma in Digital Marketing And Marketing - Digital Marketing
Lambton College
Toronto, ON12.2023
Bachelor of Arts - Journalism And Mass Communication
Lovely Professional University
India03.2020
Skills
- Interrogation Techniques
- Security Reporting
- Relationship building and management
- Interpersonal Communication
- Investigative procedures
- Report Analysis
- Problem-Solving
- Excellent Communication
- Teamwork and Collaboration
Languages
English
Professional Working
Hindi
Professional Working
Punjabi
Professional Working
Timeline
Security Supervisor
Paragon Security
10.2022 - Current
Customer Service Specialist
Amazon India
08.2019 - 11.2021
Post-Baccalaureate Diploma in Digital Marketing And Marketing - Digital Marketing
Lambton College
Bachelor of Arts - Journalism And Mass Communication
Lovely Professional University
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