MANUKONDA SAI SANDEEP NAIDU
Windsor,Ontario
Summary
Dedicated customer care representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer care position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Q Connect
11.2020 - 01.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained and managed customer files and databases.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Customer Service Manager
Sri Lahari Graphics
03.2017 - 02.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor in Computer Application - Information Technology
Nizam College
India, Hyderabad12.2018
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Order Processing
- Customer Relationship Management
- Billing coordination
- Teamwork and Collaboration
- Microsoft Office
- MS Office
Languages
English
Professional Working
Hindi
Professional Working
Telugu
Professional Working
Timeline
Customer Care Representative
Q Connect
11.2020 - 01.2024
Customer Service Manager
Sri Lahari Graphics
03.2017 - 02.2019
Bachelor in Computer Application - Information Technology
Nizam College
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