Manuka Bista
North York,ON
Summary
Detail-oriented and results-driven Human Resources student with strong analytical, problem-solving, and organizational skills, seeking to contribute to Nestlé Canada as a Talent Intern. Fluent in English, with strong collaboration skills and adaptability in a dynamic work environment.
Overview
3
3
years of professional experience
Work History
Team Member
MCdonald's
North York, ON
05.2023 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout the shift.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Resolved customer issues promptly and professionally.
Customer Service Representative
Samsung Service center
Nepal, Nepal
06.2021 - 01.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints on time.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints quickly and efficiently.
Education
Post-Graduation Certificate in Human Resource Management - Human Resource Management
Seneca College of Applied Arts And Technology
North York, ON12-2024
Post-Graduation Certificate in Financial Planning - Financial Planning Services
Seneca College of Applied Arts And Technology
North York, ON12-2023
Bachelor's in Business Studies - Business
Tribhuvan University
Nepal09-2020
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Clear Communication
- Attention to Detail
- Fluent in English
- Ability to collaborate
- Familiar with Microsoft Office and HR systems (ATS, HRIS tools)
- well-organized
- Ability to adapt to change
- Positive Attitude
Languages
English
Professional
Nepali
Professional
Hindi
Professional
Timeline
Team Member
MCdonald's
05.2023 - Current
Customer Service Representative
Samsung Service center
06.2021 - 01.2022
Post-Graduation Certificate in Human Resource Management - Human Resource Management
Seneca College of Applied Arts And Technology
Post-Graduation Certificate in Financial Planning - Financial Planning Services
Seneca College of Applied Arts And Technology
Bachelor's in Business Studies - Business
Tribhuvan University
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