Manuella Johnson
Laval,QC
Summary
HR-focused Analyst with 5+ years of experience in benefits administration, compensation data validation, and total rewards processes. Proven ability to serve as a point of contact for managers and employees, coordinate benefits communications and campaigns, validate compensation and benefits data in HR systems, and leave management processes, and contribute to quarterly and annual total rewards initiatives. Strong Excel expertise and excellent interpersonal, organizational, and confidentiality skills.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Agent
The Michaels Companies
05.2025 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed orders and returns using the company's CRM.
- Maintained accurate records of customer interactions in the CRM.
- Collaborated with team members to improve service processes and efficiency.
- Assisted customers in both English and French with various inquiries.
- Managed approximately 50-80 incoming calls and emails per day from customers.'
Partner, Global Mobility & HR Operations
Airbus
11.2022 - 09.2023
- Served as a point of contact for employees/managers on benefits, paid leave, and relocation allowances.
- Validated multi-source HR data (payroll, benefits, deductions) to ensure accuracy in Workday; corrected discrepancies.
- Coordinated administration processes for group insurance, benefits eligibility, and compliance requirements.
- Prepared total rewards data for quarterly and annual reviews.
- Recovered over $100,000 in tax returns from employees
HR Business Partner – Analytics & Operations
Amazon
07.2021 - 11.2022
- Supported total rewards and compensation review cycles across sites.
- Built Excel models to monitor headcount, absences, and workforce costs for over 600 employees.
- Acted as liaison between HR, finance, and operations groups to clarify compensation structures.
- Analyzed HR metrics to plan and execute associate outreach and engagement programs.
- Participated in a CNESST mediation on behalf of the employer
- Managed onboarding, offboarding, and separation processes.
- Created and implemented weekly reports on employee engagement and warnings.
Sales & Performance Analyst
National Bank Insurance
11.2019 - 07.2021
- Produced performance reports and validated variable pay compensation data; resolved errors.
- Participated in bonus and incentive program tracking.
Operations & HR Analytics Supervisor
The Michaels Companies
05.2016 - 12.2018
- Generated HR dashboards and collaborated with leadership on compensation-related decisions.
- Conducted UAT for Salesforce enhancements impacting people data.
Education
MBA - Business Analytics
Texas A&M University
Commerce, TX05.2021
BBA - International Business
University of Texas At Arlington
Arlington, TX05.2016
Skills
- Excel (Advanced): VLOOKUP/XLOOKUP, PivotTables, Power Query, Conditional Logic
- HRIS: Workday, ServiceNow
- Data Validation & Reporting: Automated dashboards, KPI tracking
- Languages: French (Native), English (Native)
Websites
Core Competencies
- Benefits & Compensation Administration
- Total Rewards Processes (Annual & Quarterly)
- Validation & Correction of HR/Compensation Data
- Group Insurance, Group RRSP & Leave Procedures
- Job Evaluation Coordination & Salary Structures
- Performance Metrics & Reporting (Excel Advanced)
- Workday, HRIS & Data Integrity Checks
- Cross-Functional Communication (Pan-Canadian)
- Confidentiality, Rigor & Prioritization
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bilingual Customer Service Agent
The Michaels Companies
05.2025 - Current
Partner, Global Mobility & HR Operations
Airbus
11.2022 - 09.2023
HR Business Partner – Analytics & Operations
Amazon
07.2021 - 11.2022
Sales & Performance Analyst
National Bank Insurance
11.2019 - 07.2021
Operations & HR Analytics Supervisor
The Michaels Companies
05.2016 - 12.2018
MBA - Business Analytics
Texas A&M University
BBA - International Business
University of Texas At Arlington