Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuelito Pineda

Fort Saskatchewan,AB

Overview

31
31
years of professional experience

Work History

Sales Manager

MBP Auto Sales LTD
07.2019 - 02.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Selecting and Purchasing vehicles
  • Send all newly purchase vehicles at the respective mechanics shops for mechanical inspection and if they are needs or repairs
  • Doing some marketing, advertising using own sites, kijiji and Facebook markets place.


Food Delivery Driver

Panago Pizza
01.2013 - 02.2022
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Processed customer payments and kept accurate financial records.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Assisted with sorting and organizing stockroom items.

Automotive Lube Technician

Lube City
02.2015 - 12.2015
  • Kept shop areas neat, clean, and free of safety hazards.
  • Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
  • Inspected vehicles to determine need for changing oils and filters, other fluids like washer fluids, coolants, brakes and power steering, transmission and differential and provided feedback to customers.
  • Bulbs replacement if necessary.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Suggested additional services to customers in order to meet upsell goals.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Greeted customers and answered questions about oil changes and other services.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Conducted vehicle inspections and recorded results in database to comply with [State] vehicle inspection requirements.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Investigated customer complaints to identify cause of malfunctions.

Manager on Duty

LCW Holding Co. (Mc Donalds Franchise)
07.2007 - 01.2013
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Ordering and receiving (Martin Brower)
  • Checking all inventory to ensure product availability and expiry.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.

Manager of Operations

Saudi German Hospital
03.1991 - 03.2007
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Automotive Mechanics - Automotive Mechanics

Holy Angel University
Angeles City, Pampanga Philippines
03.1985

High School Diploma -

Angeles University Foundation
Angeles City, Pampanga Philippines
03.1983

Skills

  • Sales Tracking
  • Business Planning
  • Solution Selling
  • Profitability Optimization
  • Cold Calling
  • Sales Reporting
  • Sales Operation
  • Lead Generation
  • Territory Sales Management
  • Sales Planning
  • Order Management
  • Proposal Development
  • Client Relationship Management
  • Sales Team Training
  • Staff Management
  • Market Research
  • Strategic Planning
  • Sales Strategy Development
  • Verbal and Written Communication
  • Marketing Strategy
  • Direct Sales
  • Business Development and Planning
  • Team Oversight
  • Sales Operations
  • Bilingual in [Language]

Languages

English
Native or Bilingual
Arabic
Elementary

Timeline

Sales Manager

MBP Auto Sales LTD
07.2019 - 02.2022

Automotive Lube Technician

Lube City
02.2015 - 12.2015

Food Delivery Driver

Panago Pizza
01.2013 - 02.2022

Manager on Duty

LCW Holding Co. (Mc Donalds Franchise)
07.2007 - 01.2013

Manager of Operations

Saudi German Hospital
03.1991 - 03.2007

Automotive Mechanics - Automotive Mechanics

Holy Angel University

High School Diploma -

Angeles University Foundation

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Manuelito Pineda