Manuel Dominick Raval
Los Angeles
Summary
Dynamic Shift Leader at Triple Beam Pizza with expertise in operational management and staff training. Successfully enhanced customer retention through effective guest service and quality assurance practices. Proven ability to manage inventory and resolve issues, ensuring optimal workflow and satisfaction. Committed to fostering a positive team environment, and delivering exceptional experiences.
Overview
5
5
years of professional experience
Work History
Shift Leader
Triple Beam Pizza
Los Angeles
10.2020 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Supervised daily operations to ensure efficient service and workflow.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Education
High School Diploma -
John Marshall High School
Los Angeles, CA06-2020
Associate of Science - Industrial Technology Aviation Science
Orange Coast College
Costa Mesa, CASkills
- Operational management
- Inventory management
- Staff training
- Quality assurance
- Customer retention
- Guest service
- Technical support
- Equipment Troubleshooting
Languages
English
Native/ Bilingual
Tagalog
Professional
Accomplishments
- Steven Dworetzky Technology Award: As a leader in technology who demonstrates ingenuity, creativity, and persistence
References
References available upon request.
Timeline
Shift Leader
Triple Beam Pizza
10.2020 - Current
High School Diploma -
John Marshall High School
Associate of Science - Industrial Technology Aviation Science
Orange Coast College
Similar Profiles
Ayden CroninAyden Cronin
Diesel Technician at Conway Beam Leasing - Beam Mack CompaniesDiesel Technician at Conway Beam Leasing - Beam Mack Companies
Chad CofieldChad Cofield
General Labor Worker at Beam Suntory / Jim BeamGeneral Labor Worker at Beam Suntory / Jim Beam
Clorissa NallyClorissa Nally
Special Operations Coordinator at Beam Suntory/ Jim BeamSpecial Operations Coordinator at Beam Suntory/ Jim Beam
Ava GarciaAva Garcia
Host/Server at Perfect Pear BistroHost/Server at Perfect Pear Bistro
Nzingha JonesNzingha Jones
School Ambassador at Immaculate Heart High SchoolSchool Ambassador at Immaculate Heart High School