Manuel Boti Glitter Flid
Burlington,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level [Job Title] position. Ready to help the team achieve company goals.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
The UPS Store
09.2023 - Current
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients.
- Managed up to 60 or more phone calls and email correspondence with clients every day.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Engaged with customers to effectively build rapport and lasting relationships.
Bilingual Inside Sales Agent
Optima Communications Inc
09.2020 - 09.2021
- Meeting Customers need in professional manner through phone calls & emails.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Achieved or exceeded company-defined sales quotas.
Customer Service Representative
Glibdenz Consulting
01.2016 - 04.2018
- Provided primary customer support to internal and external customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Handling inbound and outbound call
- Processing data entry and orders.
Education
Bachelor of Arts - Criminology BA (Honours)
Ryerson University
Toronto, ON06.2023
Skills
- Developing strategies to meet sales goals
- Excellent Verbal/written communication
- Informed Product Selections
- B2C Sales & B2B Sales
- Salesforce CRM
- Problem-Solving
Languages
French
Limited Working
English
Native or Bilingual
Swedish
Native or Bilingual
References
References available if requested.
Certification
- Currently Working toward finishing the Google Cybersecurity Professional Certificate
Timeline
Sales Associate
The UPS Store
09.2023 - Current
Bilingual Inside Sales Agent
Optima Communications Inc
09.2020 - 09.2021
Customer Service Representative
Glibdenz Consulting
01.2016 - 04.2018
Bachelor of Arts - Criminology BA (Honours)
Ryerson University
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