Manuela Sudjito
Oakville,Canada
Summary
Experienced professional specializing in comprehensive staff training initiatives. Demonstrates exceptional organizational capabilities and adaptability, promoting interdepartmental teamwork. Recognized for a strong commitment to work and outstanding interpersonal skills. Efficient in acquiring new skills and performing autonomously.
Overview
34
34
years of professional experience
Work History
Lead, Logistics Operations
Public Health Ontario
01.2016 - 12.2025
- Directed management of laboratory supply inventory, ensuring continuous operations and timely restocking.
- Managing the logistics for incoming and outgoing shipments
- Ensuring adherence to strict biosafety regulations and proper disposal of biohazard and chemical waste removal
- Monitor key performance indicators and identify the areas for improvement
- Analyzing existing logistics processes to identify gaps and recommend solutions for continuous improvement
- Serving as primary liaison between logistics department and laboratory staff to ensure operational effectiveness
- Offer direction, coaching, and guidance to team members to support streamlined operations
- Facilitated onboarding for new hires within department, encompassing orientation sessions, company policies, procedures, and compliance requirements.
- Coordinated off-boarding processes for outgoing team members
- Collaborate with procurement on new contracts
- Manage and confirm execution of calibration, validation, and preventative maintenance for all relevant equipment.
- Uphold safety regulations, company policies, and standard operating procedures across department
- Maintain SOP's
- Verifying SAP system reflects correct inventory levels
- Managed logistics for outgoing patient medical reports, involving verification and packaging to intended facilities or physicians.
- Directed contracted couriers executing specimen pickups for lab testing, verifying adherence to proper handling and packaging, chain-of-custody regulations, and prompt delivery to testing facilities.
- Managed CBSA HST transactions and clearance procedures for incoming laboratory supplies.
- Managed staff attendance records, coordinated overtime schedules, and validated worked hours for prompt and accurate payment processing.
Supervisor – Data Entry
Ontario Agency for Health Protection and Promotion
01.2009 - 01.2016
- Supervised team of 25 union-represented employees in daily operations, maintaining compliance with collective bargaining agreement.
- Scheduled work duties to enhance operational efficiency.
- Established workflow priorities to optimize task completion.
- Trained new employees on company procedures and policies.
- Reviewed all pending reports to ensure accuracy and compliance.
- Monitored productivity and workflow to identify efficiency improvements.
- Provided leadership as needed to guide team efforts.
- Guaranteed on-time execution of data entry and review tasks.
Rotating Data Entry Clerk
Ministry of Health and Long Term Care
01.2004 - 01.2009
- Entered confidential data into various database programs with high accuracy.
- Matched new requisitions to patients in database and verified linkages.
- Identified and prioritized requests requiring urgent attention.
- Responded to phone inquiries from other departments promptly.
- Contacted hospitals, labs, or doctors regarding incomplete requisitions.
- Scheduled training sessions and data entry tasks efficiently.
- Supported supervisor with daily operational activities.
- Participated in meetings to provide data entry insights.
Sr. Media Buyer/Account Executive
Media Express Canada
Toronto, On
01.2000 - 01.2004
- Facilitated communication between art department and newspaper publications across Canada.
- Proofed and corrected advertising materials for publication accuracy.
- Trained new employees to uphold company standards and practices.
- Managed invoicing for film distributors regarding ad runs.
- Ensured adherence to all deadlines and schedules throughout project cycles.
- Collaborated with staff and management to promote a positive work environment.
BSP Clerk
Mississauga, On
01.1998 - 01.2000
- Generated daily reports to track ticket sales and performance metrics.
- Inputted all ticket sales data into centralized database for accurate record-keeping.
- Verified all tickets from branch offices against printed reports to ensure accuracy.
- Managed accounts receivable process to optimize cash flow and minimize discrepancies.
- Conducted training sessions for employees on ticket structures and procedures.
- Collected refunds from airlines for overpaid tickets, enhancing financial recovery.
Reservation Sales Agent
Regent Holidays
Toronto, On
01.1992 - 01.1998
- Managed general agent inquiries to enhance customer service efficiency.
- Informed travel agents on product availability, documentation, destinations, and regulations.
- Answered all incoming calls promptly to provide assistance.
- Processed travel agent requests to facilitate bookings effectively.
- Trained new employees on policies and procedures to ensure operational consistency.
Education
Logistics And Materials Management
Sheridan College Institute of Technology And Advanced Learning
Oakville08-2018
Travel And Tourism -
Humber College of Applied Arts And Technology
04-1992
Skills
- Organizational skills
- Process improvement
- Training and development
- Interdepartmental collaboration
- Communication skills
- Typing proficiency
- Interpersonal skills
- Adaptability
References
Available upon request
Timeline
Lead, Logistics Operations
Public Health Ontario
01.2016 - 12.2025
Supervisor – Data Entry
Ontario Agency for Health Protection and Promotion
01.2009 - 01.2016
Rotating Data Entry Clerk
Ministry of Health and Long Term Care
01.2004 - 01.2009
Sr. Media Buyer/Account Executive
Media Express Canada
01.2000 - 01.2004
BSP Clerk
01.1998 - 01.2000
Reservation Sales Agent
Regent Holidays
01.1992 - 01.1998
Logistics And Materials Management
Sheridan College Institute of Technology And Advanced Learning
Travel And Tourism -
Humber College of Applied Arts And Technology