Manuela Raygosa
San Pedro
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Torrance Memorial Physician Network
Torrance
09.2022 - Current
- Processed and tracked patient referrals and prescription requests.
- Streamlining patient paperwork, consents, or forms.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Revised patient charts to ensure accuracy and completeness
- Facilitated patient flow
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Front and Back Office Medical Assistant
BHS Family Health Center
Hawthorne
10.2010 - 06.2022
- Assisted patients with check-in and scheduling appointments efficiently.
- Managed electronic health records using practice management software effectively.
- Collected patient information and maintained confidentiality consistently.
- Supported front office operations by handling billing and insurance inquiries proficiently.
- Answered phones promptly and responded to inquiries from patients or providers in a professional manner.
- Performed various clerical duties such as filing paperwork, faxing documents, photocopying records.
- Entered data into computer systems accurately utilizing ICD-10 codes when applicable.
- Responded to requests for medical records from other healthcare facilities or attorneys in accordance with HIPAA regulations.
- Assisted in scheduling appointments, verifying insurance coverage, and collecting payments.
Education
Medical Assistant
Career Colleges of America
South Gate, CA12-2001
GED -
Lynwood High School
Lynwood, CA06-1999
Some College (No Degree) - Nursing
Los Angeles Harbor College
Wilmington, CASkills
- Patient scheduling
- Electronic health records
- Chart documentation
- Insurance verification
- Problem solving
- Detail-oriented work
- Call handling skills
- Communication skills
- Multitasking
- Attention to detail
- Empathy
- Organization
Languages
Spanish
Professional
Timeline
Medical Assistant
Torrance Memorial Physician Network
09.2022 - Current
Front and Back Office Medical Assistant
BHS Family Health Center
10.2010 - 06.2022
Medical Assistant
Career Colleges of America
GED -
Lynwood High School
Some College (No Degree) - Nursing
Los Angeles Harbor College
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