Manuela Moscoso Soto
Toronto,ON
Summary
Motivated and results-driven Operations Analyst with proven track record in data analytics and process optimization. Identify business needs and develop valuable solutions to drive accuracy and process efficiency. Drive business effectiveness through recommendations based on data findings. Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Ontario Public Services
07.2023 - Current
- Managed database systems containing customer contact information.
- Managed office supplies inventory and placed orders when necessary.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Facilitated communication between different departments within the organization.
- Handled confidential documents in an organized fashion according to established protocol.
- Compiled data from various sources into organized reports for review by management team.
- Answered questions from customers regarding products and services offered by the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Administrative Assistant
Atinama wellness clinic
10.2022 - Current
- Created and managed scheduling charts for a team of 5+
- Processed insurance claims while working alongside insurance companies to provide the best care for clients
- Maintained clinic standards and policies
- Contributed to building a positive, respectful, and equitable work environment by promoting team effectiveness
- Proven track record in implementing innovative HR strategies and initiatives to drive organizational growth and employee satisfaction
- Strong knowledge of employment law, compliance, and regulatory standards, ensuring all HR practices are in alignment with legal requirements
- Proficient in talent acquisition and recruitment processes, adept at attracting, selecting, and onboarding top talent to fulfill organizational needs
- Skilled in developing and administering effective training and development programs to enhance employee skills and performance
- Proficient in payroll management and benefits administration, ensuring accurate and timely processing.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Customer Experience Agent
Switch Health Canada
02.2022 - 09.2022
- Resolved customer queries and complaints in a timely manner.
- Gathered valuable insights about the customer experience via post-interaction surveys.
- Monitored customer interactions to ensure compliance with company policies and procedures.
- Conducted outbound calls to follow up on pending requests from customers.
- Performed root cause analysis on recurring problems identified through customer feedback.
- Maintained accurate records of customer interactions utilizing CRM software.
- Created detailed reports on customer experience surveys.
- Collaborated closely with other departments to resolve complex customer inquiries.
- Assisted customers with ordering processes, payment options, shipping arrangements, and returns and exchanges.
- Created detailed reports on customer feedback and satisfaction levels.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
Administrative Assistant
Presentation Manor
Toronto, Ontario
06.2020 - 12.2021
- Updated contact lists regularly when changes occur in employee status or contact information.
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed database systems containing customer contact information.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research on various topics as requested by management.
- Compiled data from various sources into organized reports for review by management team.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Assistant Store Manager
Cath Kidston
02.2019 - 03.2020
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Directed merchandising, promotion and brand loyalty efforts for the business segment with greatest sales volume
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Education
Bachelor of Arts - Political Science
Ryerson University
10-2024
Skills
- Data Analytics
- Research protocol development
- Project Management
- Data collection and analysis
- Policy Development
- Policy Implementation
- Research oversight
- Program Management
- Task Prioritization
- Teamwork and Collaboration
- Problem-Solving
- Decision-Making
- Critical Thinking
- Interpersonal Skills
- Effective Communication
- Microsoft Office
Languages
- English, Proficient
- Spanish, Native Speaker
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Ontario Public Services
07.2023 - Current
Administrative Assistant
Atinama wellness clinic
10.2022 - Current
Customer Experience Agent
Switch Health Canada
02.2022 - 09.2022
Administrative Assistant
Presentation Manor
06.2020 - 12.2021
Assistant Store Manager
Cath Kidston
02.2019 - 03.2020
Bachelor of Arts - Political Science
Ryerson University
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