Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manuela Moscoso

Toronto,ON

Summary

Dynamic administrative professional with a proven track record at Service Ontario, excelling in office administration and customer service. Expert in scheduling and documentation, I successfully managed executive calendars and facilitated onboarding processes, enhancing team productivity and cohesion. Adept at utilizing advanced software to streamline operations and support project execution.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Service Ontario
06.2024 - Current
  • Facilitated smooth operations within the department by acting as a liaison between employees at various organizational levels including executives, peers, subordinates, vendors, and clients alike.
  • Supported the successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to the director.
  • Assisted in the onboarding process for new employees by coordinating orientation sessions, preparing training materials, and serving as a point of contact during their initial transition into the workplace environment.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Used advanced software to prepare documents, reports, and presentations.
  • Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

Administrative Manager

Atinama Clinic
10.2022 - 08.2024
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
  • Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
  • Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
  • Created new employee handbook, IT policies and disaster recovery procedures.
  • created and managed scheduling for a team of 20+
  • processed insurance claims for private providers


Administrative Assistant

Presentation Manor
06.2020 - 01.2022
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.

Receptionist Administrator

Cath Kidston
03.2017 - 08.2020
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Built bi weekly schedules for a team of 8+
  • Took minutes during minutes
  • Assisted in organizing company events, contributing to team morale and cohesion.

Education

Bachelor of Arts - Political Science And Government

Toronto Metropolitan University
Old Toronto, ON
10-2024

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Documentation and recordkeeping
  • Scheduling and calendar management
  • Business administration
  • Database administration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant

Service Ontario
06.2024 - Current

Administrative Manager

Atinama Clinic
10.2022 - 08.2024

Administrative Assistant

Presentation Manor
06.2020 - 01.2022

Receptionist Administrator

Cath Kidston
03.2017 - 08.2020

Bachelor of Arts - Political Science And Government

Toronto Metropolitan University

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Manuela Moscoso