Manuela De Leon
Orange
Summary
Desire a position that would allow me to perform and expand my skills. I have 28 plus years of experience in management and customer service. I am fluent in both English and Spanish. Experienced in an analytical position tracking, gathering, and analyzing information. Great at problem solving, organizational, time management and oral and written communication skills. Able to work well independently and in a team environment; interfacing and collaborating with peers, managers and clients in a friendly and professional manner.
Overview
29
29
years of professional experience
Work History
Leasing Professional
Greystar Management
07.2020 - 09.2024
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Invited prospects to fill out application upon completion of property tour.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Contributed ideas during team meetings that led to innovative solutions for improving overall operational efficiency.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored property appearance regularly, working with maintenance teams to address any issues promptly.
- Coordinated appointments to show marketed properties.
Leasing Associate
Alliance Residential Management
02.2018 - 07.2020
- Filing and processing paperwork to assist in maintaining organized systems for accurate record keeping
- Assist Property Manager with community needs, Pre-pared and scheduled lease renewals
- Trained new hire candidates to become top achievers
- Demonstrated strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning
- Writing up work orders (received over the phone and/or in person)
- Handled both incoming and outbound Resident service calls
- Demonstrated experience working independently and be responsible for work performance and work output
- Distributing applications and answering questions for potential applicants in accordance with fair housing regulations and company procedures
- Assisting the Property Manager with marketing leasing and certification paperwork
- Streamlined application processes, improving the efficiency of leasing operations.
- Provided exceptional customer service throughout the leasing process, ensuring a smooth transition into residency.
- Implemented innovative marketing tactics to generate increased traffic for available units, leading to a reduced vacancy rate.
- Analyzed competitor offerings and pricing structures, enabling informed adjustments for optimal market positioning.
- Increased lease renewals through effective communication and fostering positive relationships with tenants.
- Collaborated with property management teams to ensure optimal unit maintenance and readiness for new tenants.
- Coordinated closely with maintenance staff in resolving tenant issues, ensuring a seamless experience for residents and minimizing disruptions.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Leasing Consultant
Pinnacle Property Management
03.2017 - 08.2018
- Assist property manager with month end and resident paperwork
- Pre-pared and scheduled lease renewals
- Process resident rent payments and monthly rent roll
- Process delinquency report and send legal paperwork
- Maintained excellent management mastery, project planning, decision making, results
- Negotiated to reach solutions with customers, in order to both address their financial background and satisfy company goals
- Experienced in handling and resolving disputes, in order to preserve the company brand
- Demonstrated the ability to take initiative and accountability for the accuracy of information leading to a smooth and successful business
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Improved online property listings with high-quality photos and detailed descriptions, attracting more prospective tenants.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
Leasing Consultant
Pinnacle Property Management
01.2008 - 01.2010
Cashier, Assistant Manager
Sizzler Restaurant
01.2005 - 01.2009
Assistant Manager, Cashier
Pollo Loco
01.2000 - 01.2005
Desk Clerk
Motel 6
01.1996 - 01.1999
Education
High School
Orange, Ca1991
Certificate - Business Marketing Sales, Customer Service
R.O.P
Orange, Ca06.1990
Skills
- Microsoft applications
- Analytical skills
- Clerical support
- Problem solving
- Organizational skills
- Time management
- Oral communication
- Written communication
- Yardi
- Voyager
- Rent Café
- On-Site
- Yieldstar
- Leasing
- Craigslist
- Filing
- Touring
- Customer service
- Sales systems
- Customer information
- Teamwork
- Collaboration
- Written correspondence
- Project planning
- Ethics
- Decision making
- Negotiation
- Continuous learning
- Following instructions
- Initiative
- Accountability
- Coordination
- Standards and procedures
Timeline
Leasing Professional
Greystar Management
07.2020 - 09.2024
Leasing Associate
Alliance Residential Management
02.2018 - 07.2020
Leasing Consultant
Pinnacle Property Management
03.2017 - 08.2018
Leasing Consultant
Pinnacle Property Management
01.2008 - 01.2010
Cashier, Assistant Manager
Sizzler Restaurant
01.2005 - 01.2009
Assistant Manager, Cashier
Pollo Loco
01.2000 - 01.2005
Desk Clerk
Motel 6
01.1996 - 01.1999
High School
Certificate - Business Marketing Sales, Customer Service
R.O.P
Similar Profiles
Sophia MedinaSophia Medina
Community Manager at Greystar ManagementCommunity Manager at Greystar Management
Victor AlquijayVictor Alquijay
Maintenance Technician at Greystar ManagementMaintenance Technician at Greystar Management
Armando LunaArmando Luna
Assistant Community Manager at Greystar ManagementAssistant Community Manager at Greystar Management
Raul Urbaez JrRaul Urbaez Jr
Community Manager at Greystar ManagementCommunity Manager at Greystar Management
Miguel RianoMiguel Riano
Franchise Cook/Crew Team Member at Guzman Y GomezFranchise Cook/Crew Team Member at Guzman Y Gomez