MANUELA BOKA
Toronto,ON
Summary
Vigilant Security Concierge with proven ability to efficiently complete tasks while maintaining safety and professionalism. Possess specialized skills in surveillance monitoring, access control management, and emergency response coordination. Excel in communication, problem-solving, and customer service, ensuring smooth operation and client satisfaction in security-focused environments.
Overview
4
4
years of professional experience
Work History
Security Concierge
PARAGON SECURITY
Toronto, Ontario
02.2022 - Current
- Greeted visitors and guests, provided information, and directed them to their destination.
- Maintained daily log of visitors, contractors, and personnel entering the premises.
- Monitored surveillance equipment to identify potential security risks or safety concerns.
- Conducted patrols of designated areas on foot or in a vehicle to ensure the safety of personnel and property.
- Assisted with emergency response procedures during incidents such as fire alarms or medical emergencies.
- Inspected buildings for any suspicious activity or unauthorized persons.
- Responded promptly to inquiries from staff members regarding security issues.
- Investigated reports of theft or vandalism on site and reported findings to management.
- Enforced access control protocols at all entrances and exits to ensure only authorized personnel enter the premises.
- Provided assistance during special events by monitoring crowd control, providing directions, and responding to requests for help.
- Issued badges, visitor passes, parking permits, keys. as required by company policy.
- Performed routine administrative tasks such as filing incident reports or updating logs and records.
- Responded quickly and appropriately in emergency situations using established crisis management protocols.
- Interacted professionally with clients, vendors, law enforcement officers, and other external contacts.
- Maintained accurate records related to employee access privileges including issuing new cards and codes and revoking expired ones.
- Provided customer service support by answering questions about rules and regulations in a polite manner.
- Reported any maintenance issues found while performing rounds in a timely fashion.
- Monitored security equipment and operational logbooks to control building access.
- Ran routine security checks, suggesting improvements as necessary.
- Communicated security policies to staff members and performed security training.
- Supervised network activity and security camera footage to locate potential threats.
- Maintained updated knowledge of law enforcement tactics, policies and procedures.
- Gathered data from daily logs and incident reports to locate security weaknesses.
- Performed audits and inspections of facility to locate potential threats.
- Assisted law enforcement with facility investigations and critical event responses.
- Scheduled routine maintenance and updates on security programs, cameras and other devices.
- Developed crisis response and evacuation strategies for use during emergencies.
- Monitored CCTV and alarm systems for signs of unauthorized access or breaches.
- Advised senior management on security best practices and emerging threats.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Cleaning Assistant
INGERV GROUP
Toronto, Ontario
09.2020 - 02.2021
- Sanitized common areas such as lobbies, hallways and break rooms daily.
- Removed stains from fabrics when requested by management.
- Maintained cleaning equipment in good working condition.
- Assisted with special projects such as deep-cleaning carpets and windows.
- Disinfected high touch surfaces like doorknobs, handrails and countertops regularly.
- Efficiently managed time between multiple tasks throughout the day.
- Organized storage closets in order to keep items easily accessible.
Education
PROPERTY MANAGER - INTERNATIONAL ASSOCIATION CAREER COLLEGE
IAP CAREER COLLEGE
ONLINE06-2024
High School Diploma -
TECHNOLOGICAL SCHOOL
TIRANE ALBANIA06-1996
Skills
- Lost and Found Management
- Mail handling
- First Aid administration
- Surveillance monitoring
- Contractor supervision
- Building inspections
- Parking enforcement
- Incident Reporting
- Visitor screening
- Patrol procedures
- Professional Appearance
- CCTV Monitoring
- Personnel protection
- Fluent in Albanian ,Greek and upper intermediate knowledge of English
Timeline
Security Concierge
PARAGON SECURITY
02.2022 - Current
Cleaning Assistant
INGERV GROUP
09.2020 - 02.2021
PROPERTY MANAGER - INTERNATIONAL ASSOCIATION CAREER COLLEGE
IAP CAREER COLLEGE
High School Diploma -
TECHNOLOGICAL SCHOOL
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