Manuela Bogarin

• Transportation Security Administration certified
• Tracked orders and notified customers of status or potential delays.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Generated documentation and information required for customer shipments.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
• Scheduled and coordinated truck and air transport to maximize productivity and maintain organized calendar.
• Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
• Monitored inbound and outbound freight operations to establish timely freight delivery.
• Developed and implemented strategies to reduce costs and improve quality of service.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Provided friendly and professional assistance to employees, visitors, and customers
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Reviewed order data to verify transactions and shipping dates.
• Generated, distributed and filed copies of all billing paperwork.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Worked with vendors to schedule more than 7 daily pickups and 35 weekly deliveries.
• Oversaw daily inventory counts to maintain data accuracy.
• Worked with vendors to schedule daily pickups and weekly deliveries

Daily Outgoing Orders & pick-ups

• Dispatching Drivers
• Customer Orders / Sales / Quotes
• Accounts Receivable/Payable
• Billing / Accounting / Inventory
• Purchasing materials
• Customer Service to patrons and solve related problems
• Interacted with customers by phone, email or in-person to provide information.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
• Maintained electronic and paper filing systems for easy retrieval of information.

• Shipping & Receiving
• Input orders in system / Data Entry
• Monitored vehicle locations to coordinate timely arrivals.
• Answer phones / Customer Service
• Check any hazardous loads and provide proper paperwork for drivers
• Maintained updated and detailed records of calls in physical and electronic database.
• Directed dispatching, routing and tracking of 18 fleet vehicles.
• Processed invoices and payments for dispatched orders to provide proof of transaction.