Manny Schneider
Vancouver,BC
Summary
Results-driven General Manager with a successful track record in optimizing restaurant/bar operations, ensuring customer satisfaction, and attention to detail.
Overview
13
13
years of professional experience
Work History
General Manager
Warehouse Group
Vancouver, BC
02.2023 - 06.2024
- Managed all aspects of daily business operations including supervising 30+ staff, hiring, scheduling, inventory control, payroll, customer service and sales.
- Reviewed and verified employee timesheets for accuracy and completeness; processed payroll through ADP and Squirrel
- Interviewed candidates, evaluated qualifications, and made hiring decisions
- Made weekly schedules and ensured adequate cuts were made to save on labour when possible, without compromising standards of service.
- Led orientation groups for new hires, conveyed company values and expectations. Trained employees and Floor Managers/AGM on all aspects of operations.
- Collaborated with marketing department on planning events such as Super Bowl party (26% sales increase to previous year), and others.
- Worked closely and met regularly with regional managers to discuss business objectives
- Disciplined employees through verbal and written warnings to adhere to company policies, and ensure best customer service possible.
Assistant General Manager
Warehouse Group
Vancouver, BC
04.2022 - 02.2023
- Monitored inventory levels and placed orders for new stock as needed.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies. Implemented safety protocols to protect both customers and employees from potential hazards.
- Assisted in the recruitment process by conducting interviews with candidates.
- Performed administrative tasks such as filing invoices, employee documents and managing store cash intake with high accuracy.
- Motivated and led team members to work together to achieve targets through daily updates in the staff group chat and regular meetings.
- Delegated tasks to staff, setting priorities and goals for cleanliness, service standards and team dynamics.
Manager on Duty
El Furniture Warehouse Granville
Vancouver, BC
09.2021 - 04.2022
- Monitored staff performance and provided feedback to ensure quality customer service.
- Assigned tasks to employees and monitored progress of projects.
- Resolved customer complaints in a professional manner.
- Provided guidance and support to team members when needed.
Sales and Events Manager
Koerner's Pub
Vancouver, BC
11.2019 - 08.2021
- Planned and organized large scale events and parties at a 500+ Capacity venue.
- Booked security and monitored
- Inspected and set up venue to customer requirements.
- Increased sales by connecting with student groups and faculty organizations at UBC such as TheCalendar, ThePlug, various student groups and clubs.
- Organized budgets by monitoring labour costs and planning drink specials/ticket prices
- Managed multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Bar Manager
Koerner's Pub
Vancouver, BC
04.2015 - 11.2019
- Managed liquor and beer inventory, formed relationships with liquor and beer reps
- Supervised and managed teams
- Ran both day-to-day service and 500+ guest parties and events
- Took part in and contributed to weekly Pub meetings
- Ensured customer satisfaction
- Restocked beer and liquor regularly and after special events.
- Reorganized bar stations to streamline service flow.
- Poured wine, beer and cocktails for patrons in a high volume environment.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Trained new staff to improve customer retention.
- Oversaw inventory counts
- Established customer rapport by engaging in friendly conversations.
Front of House Supervisor
Gallery Lounge and Bar
09.2011 - 04.2014
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Poured wine, beer and cocktails for patrons.
- Key holder
- Collected and organized daily till totals and tips.
- Talked easily with patrons to build rapport and earn repeat business.
Education
High School Diploma -
University Hill Secondary
Langara College
VancouverSkills
- Food Safe Level 1
- Serving it Right
- BC Class 5 Driver's license own a car
- ADP Squirrel Knowledge, Ctuit KPI tracking
- Knowledgeable in all aspects of restaurant operations
- Inventory and Team Management experience
- Sales and Events management
- Customer Relations
- Fluent in English, German, Polish
Timeline
General Manager
Warehouse Group
02.2023 - 06.2024
Assistant General Manager
Warehouse Group
04.2022 - 02.2023
Manager on Duty
El Furniture Warehouse Granville
09.2021 - 04.2022
Sales and Events Manager
Koerner's Pub
11.2019 - 08.2021
Bar Manager
Koerner's Pub
04.2015 - 11.2019
Front of House Supervisor
Gallery Lounge and Bar
09.2011 - 04.2014
High School Diploma -
University Hill Secondary
Langara College
Similar Profiles
Steeq MalaulauSteeq Malaulau
Retail Worker at Warehouse GroupRetail Worker at Warehouse Group
Nikhil JindalNikhil Jindal
Administrator at Warehouse GroupAdministrator at Warehouse Group
Muhammad ZabhiMuhammad Zabhi
Primary Connect at Warehouse GroupPrimary Connect at Warehouse Group