Manuel Rubio
North Hollywood,CA
Summary
Experienced in retail, sales, and customer service. Reliable and punctual with excellent work ethic and proficient in team and operational leadership. Enthusiastic about supporting business success. Possessing second-to-none commitment to customer service. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques.
Overview
27
27
years of professional experience
Work History
Manager
MedMen
05.2019 - Current
- Managed team of 27+associates, cashiers, floor staff, and operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Site Supervisor
La Brea Collective
04.2016 - 12.2018
- In charge of 7 on site operations threw out California
- Made sure that 25-50 workers did the proper procedures on a daily basis
- Assured everything was accounted for and reported to the owner
- Oversee our product packing department to prevent internal theft
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided onsite training to help develop employee skills.
- Oversaw personnel safety and efforts in all work sites.
- Supervised material usage and all plants grown at our grow sites
Assistant Manager
Fry's Electronics
05.1998 - 03.2016
- Oversaw daily opening and closing procedures and helped to optimize daily operations.
- Maintained store appearance, including rack and shelving organization, store lay out and planogram planning.
- Taught sales associates how to meet operational and sales goals with proactive strategies.
- Encouraged sales associates to up-sell additional products and services to purchasing customers.
- Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
- Supported senior leadership by accurately reporting daily, weekly, monthly and annual sales and staff efficiency reports.
- Coordinated with store manager to initiate strategies to achieve sales and profit goals.
- Achieved sales goals and business objectives by motivating staff and promoting our focus items.
- Generated over $10 million in annual sales by driving operational efficiencies and customer rapport.
- Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism.
- Verified merchandise and pricing to achieve revenue and profitability goals, reduce shrink and forecast sales.
- Minimized waste through optimal expense tracking and control strategies.
- Handled the coverage report to ensure proper staffing at all times.
- Performed daily activities in a timely manner, including managing all associates and inventory needs of the department.
- Reduced process lags, efficiently training staff on best practices and protocols while coordinating scheduling for optimal productivity.
- Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising.
- Addressed customer issues to ensure quick and successful resolution.
- Interviewed and hired team members which demonstrated dedication and added value to the team.
- Delegated tasks to associates based upon strength and experience.
- Created engaging merchandise presentations to motivate impulse purchases.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Motivated and inspired employees to achieve high performance.
- Demonstrated company core values as role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.
Education
High School Diploma -
North Hollywood High School
North Hollywood, CA 9160105.1995
High School Diploma -
Los Angeles Valley College
Van Nuys, CA05.1995
Skills
- Sales
- Bilingual [Spanish]
- Adaptability
- Ability to work under pressure
- Networking
- 10 Key
- Sales leadership
- Recruitment and hiring
- Goals and performance
- Customer Service
Affiliations
- Award for Perfect Attendance [Fry's Electronics]
- Award for Excellent Achievement [Fry's Electronics]
Languages
Spanish
Native or Bilingual
Timeline
Manager
MedMen
05.2019 - Current
Site Supervisor
La Brea Collective
04.2016 - 12.2018
Assistant Manager
Fry's Electronics
05.1998 - 03.2016
High School Diploma -
Los Angeles Valley College
High School Diploma -
North Hollywood High School
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