Manuel Munoz
Huntington Beach
Summary
Customer Service Leader bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Associate Banker
Chase Bank
08.2023 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Assisted in common banking transactions such as deposits, Withdrawals and Payments.
Guest Advocate
Target
07.2022 - Current
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
Service and Engagement Team Lead
Target
09.2018 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Run shifts that are centered around the guest and ensuring the wait time is low, service is quick and easy, and the overall guest experience is seamless.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Answered questions about store policies and addressed customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Helped customers complete purchases, locate items and join reward programs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Team 2 Trainer
Chuck E Cheese
12.2016 - 09.2018
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Moved and set up seating, prepared extra silverware and cleaned prior to arrival of large groups.
Education
Associate of Arts - Human Development
Ohlone College
Fremont, CA05.2021
High School Diploma -
James Logan High School
Union City, CA06.2018
Skills
- Cash Register Operations
- POS Transactions
- Guest Satisfaction
- Rewards Tracking
- Payment Processing
- New Hire Training
- Team Productivity
- Schedule Management
Skills
- Workflow Schedules
- Customer Service
References
Ana Karina Salas- Service and Engagement Team Lead
-(510)244-8583
Karina.salas22@gmail.com
Shane Nelms- Service and Engagement Team Lead
- (510)750-4393
Shane.nelms@target.com
Timeline
Associate Banker
Chase Bank
08.2023 - Current
Guest Advocate
Target
07.2022 - Current
Service and Engagement Team Lead
Target
09.2018 - 07.2022
Team 2 Trainer
Chuck E Cheese
12.2016 - 09.2018
High School Diploma -
James Logan High School
Associate of Arts - Human Development
Ohlone College
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