Manuel Martinez
Monterey
Summary
Energetic, experienced and costumer-oriented server with a positive attitude and excellent communications skills seeking to join a dynamic team and contribute to the success of the establishment. Over 10 years of experience in the Food & Beverage business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server Assistant
Peppoli at Spanish Bay Inn
Pebble Beach, CA
05.2024 - Current
- Greet customers warmly to provide exceptional customer service.
- Buss tables between courses and load and unload trays to expedite tasks.
- Enhance customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Foster positive dining environment, engaging with guests to ensure satisfaction with meals and service.
- Assist guests with any wine and cocktail recommendations and provide information on wine knowledge and food pairings.
Food Server/Banquet Server
Monterey Peninsula Country Club
Pebble Beach, CA
07.2019 - Current
- Correctly deliver each order to each guests in a polite manner
- Assisted guests with any questions and responded to issues immediately, notifying servers and server assistants of concerns requiring assistance
- Confirm that each plate in every order is correct and garnish dishes before delivering items quickly to minimize wait times
- Help with major banquets such as weddings, golf tournaments, or local events and assisted with delivering entrées, resetting table and clear dishes as banquets proceed
Lead Server
Roux Carmel
Carmel Valley, CA
12.2021 - 05.2024
- Execute top-quality service costumer, including greeting guests in a friendly manner as they arrive, receiving orders, and accommodating the requests and needs of every costumer
- Completely utilize the POS to process costumer orders, complete payment transactions, and issue receipts
- Located in Carmel Valley, a popular wine tasting location, one of my duties is to help guests with wine selection to pair with entrées by providing wine knowledge in a friendly manner
- Train all new servers, server assistants, and hosts to represent our establishment is a positive manner and give excellent service
Food Runner
The Club at Pasadera
Monterey, CA
05.2021 - 12.2022
Server Assistant/ Server
The Sardine Factory
Monterey, CA
10.2021 - 06.2022
- Maintained clean service areas stocked with supplies at all times in a very busy establishment
- Collaborate with servers and to ensure needs of all costumers are met accordingly
- Bussed, cleaned, and reset tables in a timely manner for the hosts team after guests have finished their meals
- Often communicated with Bar team with bar backing or cleaning bar area
- Adhere to all food safety standards as well as COVID-19 protocols and sanitation systems as established by the restaurant
Dining Room Server
Merrill Gardens
Monterey, CA
03.2018 - 12.2021
- Educated residents on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Maintained current menu knowledge to provide accurate information and help customers make selections
Dining Room Server
Park Lane Senior Living
Monterey, CA
05.2016 - 01.2018
Education
Some College - Photography, Business
Monterey Peninsula College
Monterey, CA01.2020
High School Diploma -
Seaside High School
01.2014
Skills
- POS system operations
- Cash Handling
- Food and Beverage Operations
- Cleaning and sanitizing
- Bilingual Communications
- Wine knowledge
- Communication skills
- Table Setting
- Heavy Lifting
Certification
ServSafe Food Handler
Timeline
Server Assistant
Peppoli at Spanish Bay Inn
05.2024 - Current
Lead Server
Roux Carmel
12.2021 - 05.2024
Server Assistant/ Server
The Sardine Factory
10.2021 - 06.2022
Food Runner
The Club at Pasadera
05.2021 - 12.2022
Food Server/Banquet Server
Monterey Peninsula Country Club
07.2019 - Current
Dining Room Server
Merrill Gardens
03.2018 - 12.2021
Dining Room Server
Park Lane Senior Living
05.2016 - 01.2018
High School Diploma -
Seaside High School
Some College - Photography, Business
Monterey Peninsula College