Manuel Martinez
Monterey
Summary
Energetic, experienced and costumer-oriented server with a positive attitude and excellent communications skills seeking to join a dynamic team and contribute to the success of the establishment. Over 10 years of experience in the Food & Beverage business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server Assistant
Peppoli at Spanish Bay Inn
05.2024 - Current
- Greet customers warmly to provide exceptional customer service.
- Buss tables between courses and load and unload trays to expedite tasks.
- Enhance customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Foster positive dining environment, engaging with guests to ensure satisfaction with meals and service.
- Assist guests with any wine and cocktail recommendations and provide information on wine knowledge and food pairings.
Food Server/Banquet Server
Monterey Peninsula Country Club
07.2019 - Current
- Correctly deliver each order to each guests in a polite manner
- Assisted guests with any questions and responded to issues immediately, notifying servers and server assistants of concerns requiring assistance
- Confirm that each plate in every order is correct and garnish dishes before delivering items quickly to minimize wait times
- Help with major banquets such as weddings, golf tournaments, or local events and assisted with delivering entrées, resetting table and clear dishes as banquets proceed
Lead Server
Roux Carmel
12.2021 - 05.2024
- Execute top-quality service costumer, including greeting guests in a friendly manner as they arrive, receiving orders, and accommodating the requests and needs of every costumer
- Completely utilize the POS to process costumer orders, complete payment transactions, and issue receipts
- Located in Carmel Valley, a popular wine tasting location, one of my duties is to help guests with wine selection to pair with entrées by providing wine knowledge in a friendly manner
- Train all new servers, server assistants, and hosts to represent our establishment is a positive manner and give excellent service
Food Runner
The Club at Pasadera
05.2021 - 12.2022
Server Assistant/ Server
The Sardine Factory
10.2021 - 06.2022
- Maintained clean service areas stocked with supplies at all times in a very busy establishment
- Collaborate with servers and to ensure needs of all costumers are met accordingly
- Bussed, cleaned, and reset tables in a timely manner for the hosts team after guests have finished their meals
- Often communicated with Bar team with bar backing or cleaning bar area
- Adhere to all food safety standards as well as COVID-19 protocols and sanitation systems as established by the restaurant
Dining Room Server
Merrill Gardens
03.2018 - 12.2021
- Educated residents on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced concerns to management for full resolution
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
- Maintained current menu knowledge to provide accurate information and help customers make selections
Dining Room Server
Park Lane Senior Living
05.2016 - 01.2018
Education
Some College - Photography, Business
Monterey Peninsula College
Monterey, CA01.2020
High School Diploma -
Seaside High School
01.2014
Skills
- POS system operations
- Cash Handling
- Food and Beverage Operations
- Cleaning and sanitizing
- Bilingual Communications
- Wine knowledge
- Communication skills
- Table Setting
- Heavy Lifting
Certification
ServSafe Food Handler
Timeline
Server Assistant
Peppoli at Spanish Bay Inn
05.2024 - Current
Lead Server
Roux Carmel
12.2021 - 05.2024
Server Assistant/ Server
The Sardine Factory
10.2021 - 06.2022
Food Runner
The Club at Pasadera
05.2021 - 12.2022
Food Server/Banquet Server
Monterey Peninsula Country Club
07.2019 - Current
Dining Room Server
Merrill Gardens
03.2018 - 12.2021
Dining Room Server
Park Lane Senior Living
05.2016 - 01.2018
High School Diploma -
Seaside High School
Some College - Photography, Business
Monterey Peninsula College
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