Manuel Mambo
Burnaby,BC
Summary
Quality-driven production professional with proven success in organizing workflows and coordinating resources to meet challenging manufacturing and sales goals. Industrious leader and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team building abilities with open and clear communication style.
Overview
7
7
years of professional experience
Work History
E-Commerce Account Manager
Viens Mon Amour
08.2021 - 12.2023
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Constructed new payment systems for online orders to optimize website shopping and boost sales.
- Leveraged Google Analytics and AB testing to monitor effectiveness of online marketing strategies, website content, and user experience.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Production Supervisor /Production Worker
Valley Acrylic
04.2019 - 02.2021
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Inspected incoming supplies to conform with materials specifications and quality standards.
- Reported on production equipment on daily basis to keep general manager & production manager informed of parts produced, downtime minutes and any quality concerns.
- Supervised equipment upgrades and modifications.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Maintained work environments safe and efficient at all times.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
Sales Representative
Savemore Plumbing and lighting
05.2017 - 04.2019
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Prepared and processed contracts and order forms for new and existing customers.
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
- Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Created and implemented store displays, promoting sales and growth.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Contacted new and existing customers to discuss how specific products could meet needs.
Education
No Degree - Business
Capilano University
North Vancouver, BCSkills
- Production target management
- Workflow Optimization
- Schedule oversight
- Quality control
- Root-cause analysis
- Continuous improvements
- Google analytics
- SEO
- Competitor analysis
- Pricing strategy
- Inventory tracking
- Preventive maintenance oversight
- Warehouse picking
- Dock operations
- General laborer
- Previous Forklift Training
Languages
English
Full Professional
Interests
- Avid Reader
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Martial Arts
- Gym Workouts
- Design and Build Websites
Timeline
E-Commerce Account Manager
Viens Mon Amour
08.2021 - 12.2023
Production Supervisor /Production Worker
Valley Acrylic
04.2019 - 02.2021
Sales Representative
Savemore Plumbing and lighting
05.2017 - 04.2019
No Degree - Business
Capilano University
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